Verizon, an authorized retailer with stores across Massachusetts, New Hampshire, and Maine, is known for its excellence in cellphone retail and customer service. Customers consistently praise the knowledgeable and helpful staff, who provide quick and efficient service. Shoppers often comment on the personable nature of the employees, who go above and beyond to ensure a positive experience, even staying past store hours to ensure everything is functioning properly. The stores are described as offering a smooth and enjoyable shopping process, with customers leaving satisfied and eager to return.
Kinan did a wonderful job today helping to make my new phone work correctly. It only took a few minutes to complete the job. He is a very social person and willing to help. Thank you Kinan for doing a great job today.
July 2026
Adriel went above and beyond helping me purchase phones for my sons at the Franklin store today. Very patient and kind.
July 2026
Such a good experience! Adriel the store manager was super helpful, answering all questions and making sure I got the best value for my upgrade. I recommend 100%!!
