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“The staff are all nice and friendly and the manager is very helpful as well. Sometimes the wait at the drive thru can get alittle long but they work diligently to meet our needs. Their covid procedures are good. I've been an account holder with them for about six or so years now. And I've never had an issue. My uncle and one of the staff I'm unsure but I don't know if they get along. He always seems to have some sort of issue when he goes and I don't know if it's just himself or the staff having the issue. Not like a conflict just there's always something lol. I tend to be a bit clumsy mentally and I'm quite new to doing stuff with banking so I tend to be alittle slow. They're very helpful and nice when it comes to my questions and concerns. I had some questions about banking and the manager was very helpful although when we spoke over the phone I think I misunderstood what he said so I almost ended up opening another checking account when I actually really meant to just ask questions about it. My own mistake not theirs. They're a great place and I honestly would recommend it. They're surrounded by places to get food and drinks as well, the shell across the street also has a bathroom just in case you need to know.”
“GREAT bank!While everyone is professional, they are also very nice. It’s a win-win banking here!I would like to give a shout out to Mary in IRA department, Newburyport, Massachusetts who went above and beyond! Thank you so much Mary! Your assistance is greatly appreciated! Perfect Client Experience on all levels!!!! Thank you again Mary, your suggestions and advice were spot on!But for the fact I am moving out of the area I would be a lifelong banking customer!?????”
“I frequent Salem 5 often, both Danvers locations as well as both North Andover locations. Those four locations in my opinion are EXCELLENT!! The employees are incredible and go above and beyond to help me and my small business.”
“I had the opportunity to work with a young girl at the Haverhill Rd branch today to cash in some bonds. It was a pleasure working with such a delightful, pleasant professional. This young girl is the model for what customer service is all about.”
“This is my first time setting up an account with chase bank. I have to say the process was very smooth and easy. I had all my questions answered and left content. Chase Perry was the one who set up my account, he was very professional and informed me in great details about my new account. The experience was superb and would recommend this bank to friends and family. Thank you”
“The Best mortgage Refinancing Ever it was Simple and Quick and they where very friendly and easy to work with and Not like other Bank I used in the past I would Highly recommend them”
“This bank has been in operation since 1828. I appreciate their giant clock on the sidewalk, so I always know what time it is "the old-fashioned way" when downtown.”
“I want to recognize Cindy Scribner at Chase Bank Newburyport. I had a difficult situation with accessing accounts for my son following a serious accident. Cindy navigated all the requirements to get access which was a great help.”
“Kristie, at the Plaistow, NH branch, made my day today! She was very helpful in correcting an issue that I had been dealing with for quite a while re: logging into our checking account online. She was very pleasant and took the time to verify that the issue was successfully resolved. Thank you very much Kristie!”
“The service I received Saturday, March 1, 2025 was exceptional. It was so refreshing to have someone take the time to help. Thank you to the two individuals who assisted me. YOU WERE GREAT.”
“We love SalemFive bank! They are easy to work with, responsive, understand our needs and are always willing to help with whatever request we ask of them. Highly recommend for all small business and personal banking needs!”
“I cannot say enough nice things about this Bank. Stellar customer service every time. Super helpful! They consistently go the extra mile and it shows! Lots of free ATMs.”
“I loved this bank, until they cut those trees down in front of the building. Everyone who has worked there has always been great to me for the 15 years I’ve had an account there, but I will be closing my account, as I am a true tree hugger”
Closed
280 Main St, Groveland
Banks
“I love the bank the people there are very nice professional friendly I missed dealing with Jake since he moved they have a new Manager hopefully he works out very well I do not care for TD merchant services had a very very bad experience with the lady”
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“Special thank you to Laureen, Daniella and the assistant branch manager at Georgetown salem five!! Best salem five experience I have had in the 4 years i’ve been banking with them!”