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“This branch is very neat, the staff are very friendly and knowledgeable. There's never any request which is off limits or strange. Customer first sort of bank!
Sean and his co-workers always take great care of me!”
“Great experience working with Ellen on my mortgage! She was always available to answer questions, explained my options well. I really felt she went above and beyond for me and would recommend her to anyone in need or a mortgage. Thanks so much Ellen! 🤩”
“The Best mortgage Refinancing Ever it was Simple and Quick and they where very friendly and easy to work with and Not like other Bank I used in the past I would Highly recommend them”
9AM - 4:30PM
20 Cushing Ave, Haverhill
Banks
“Noelia is truly the gem of this branch. In a moment of extreme frustration she handled my concerns with poise, efficiency, and great care. She not only provided stellar customer service in the way of her attentiveness and taking action but also made me feel incredibly seen and heard when i hadn't felt that through other avenues of customer service with Align. Haverhill branch should feel lucky to have someone like her who truly cares!!”
“Excellent customer service!! I went here in a time sensitive situation, & they helped me tremendously and went above & beyond. Thank you customer service Darcie && the lady in the front that day. Thank you for assisting me.”
“Fantastic branch. Out of the way, so lines are routinely short. Excellent manager here named Donna. She's very helpful and resourceful.
There's a nearby market basket, and a lot of shopping.”
“Love the employees here, great customer service and warm smile . They walked me through the steps and etc. Special shout out to Susan. Thanks for your help the other day. Really appreciate!!”
“At the two locations I frequent, employees
are always kind,pleasant and considerate to your needs, but not always flexible to
your desires. Thet will go the extra mile to satisfy a customer, but strictly adhere to
their rules.They rarely reluctantly bend,
but dont usually break. Their contention
is that all customers are treated the sam Overall, employees are of a higher professional quality than other
similar banks who treat customers
more than an account number.”
8:30AM - 6PM
2 Water St, Haverhill
Banks
“Had a great experience with Wanda. She was very knowledgeable and helpful. She seemed to be assisting the most people that she could. Despite there being a couple of rude customers that came in at the same time we did, she handled them fairly and professionally.
As for our experience directly, Wanda helped update our accounts and open a new high yield savings and was very pleasant to work with.”
“Needed some same-day maintenance over here in Haverhill, so I gave them a call. They showed up pretty quickly and took care of everything without a hitch. Wasn't anything fancy — just routine stuff — but they left the place clean and got me back on track fast. Can't ask for much more than that!”
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“Everyone has been kind and generous with their time. I had questions and all of them were answered. I second the opinion that a few more weekend hours would be very helpful.”