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August 2022 by Susan R.
Less we forget these folks were open during height of the pandemic to serve our furry family members. They've been incredibly short staffed like so many other retail stores. Cut them slack and appreciate how hard they work.
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June 2022 by Marina R.
I tried calling this place for info and it rang for at least 20x's no answer, called back and tried grooming, again no answer. So much for customer service. I'll take my Business elsewhere
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June 2022 by Valentine O.
Corporate does not care about their employees. As a former employee, I can attest to the fact that higher management only cares about the money going into their paychecks. Despite staffs attempts to reason with them while keeping the store afloat along with caring for the animals, we were screwed over time and time again. The amount of coworkers I saw have full breakdowns after working 10 days straight of 9+ hour shifts whether by themselves or with one other person is sickening. Staff was essentially expected to disregard animal care in favor of stocking shelves, juggling tasks that were not even in our job description or original training.
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June 2022 by R G.
Never again! After receiving 4 text messages reminding us of our grooming appt, the last one coming 10 minutes before our time slot, we drove to Petco to drop off our dog only to find signs on the door (at 10am on a Sunday) stating that the groomer has a "family emergency" and that the store won't open until noon, not at 8am as scheduled. So you can go into the store, create a sign to tell your paying customers that all grooming appts are canceled but you don't take the time to send out a courtesy call to inform us? Who does business like that? Also, this was the FOURTH time this groomer had called in sick! Totally unprofessional and poorly managed. Hopefully Linked In will carry an ad for a manager position along with the groomer ad. If not, this ship has sunk. Never again.
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April 2022 by Jordan S.
I like this place, but can you guys please sell your Betta fish in those bowls you sell there. Also Betta fish are tropical freshwater fish and require heated bowls or tanks, especially when the weather is cold. Please don't sell them in little cups anymore. Let them have a little more room to go around. I don't like seeing those beautiful fish in little cups. It makes me sad seeing them in such small spaces with no heaters.
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March 2020 by Lisa Marcum
Went to Petco for vaccination clinic. Was quite a long wait for my dogs vaccinations, as there was a large crowd for this clinic. Let my dog wait in the car since she is not the best around other dogs. But I have to say that the veterinary assistants and vet Dr. Were wonderful with the dogs and owners. And it certainly is much cheaper than getting vaccinations at a veterinary hospital. Absolutely worth going if you have a few hours to spare and need pet vaccinations. Also got a microchip and blood tests for heartworm and tic diseases. I also got ALL vaccinations including bordetella. At $118 for all shots and blood tests and microchip this is a real bargain! Thanks Petco/vetco for making this so affordable for pet owners to take care of their babies. Was actually cheaper when I got there than the prices I saw online. When does that ever happen! Truly worth the wait time. Find information online about petco vaccination clinics in your area. Spring is here and it's time to protect your pets. I used the Gloucester Ma location. Employees and veterinary staff were great with the dogs and owners. I am a former dog groomer and vet technician and was very happy to find such a great deal. Make sure your babies are safe and healthy this year with these clinics. Happy spring!
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August 2019 by Josh S.
I asked a question about leashes and the employee was so passive aggressive I could tell when she gets older she'll have a "let me speak with your manager" haircut. Everyone else was okay I guess, but this one lady was some kind of j****
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February 2019 by Anne S.
My dog, Poochie, and I always get treated well at the Gloucester MA Petco, where we go for his monthly nail trims.
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December 2018 by Courtney N.
This is one of the messier Petco stores. It could use a thorough cleaning and items picked up off of the floor and put back where they belong. Every time I go in I'm floored by the mess. I went in recently for their photo with Santa. What a mess. It was lame and they shouldn't have charged for it (even if it was a donation). No real line, Santa was not only late but didn't even try to look the part. Clearly a disinterested young store employee that got roped into it. The volunteers from Cape Ann Animal Aid were nice - maybe they should have organized this and not the store. The photo was not very good. They had a seat for an elf next to Santa that was never filled but was in the shot so you got a shot that wasn't centered at all. Poor quality. I'm glad this is not my local store and I only go when visiting my mother. Poor location.
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July 2018 by Deborah E.
I love the grooming staff here and would highly recommend it to anyone and everyone. Kayla grooms my baby Teddy, and I wouldn't trust him with anyone else. I have been going to this location for years, and Kayla started grooming him about a year ago, and it was one of the best decisions I've made. She treats teddy as if he is her own dog. She's kind, sweet, tentative, and really takes her time to ensure teddy is comfortable and that his groom comes out exactly how I like. I wouldn't go anywhere else and I recommend the same to all my friends, family, and anyone else looking for a great groomer... go to Petco in Gloucester!