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November 2023 by Ketan Patel
Awesome customer service .. very knowledgeable representatives that helps you with all available options to make really good choices.
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November 2023 by Claudia Spiller
We received great service from Doug!! He helped us troubleshooting my old phone and helped setting up the new one even though we arrived 30 minutes before the store close time and he stayed with us until we were done setting up the new one beyond the store closing time.
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November 2023 by Pierce Desimone
Richie is the guy for the job! Next time you stop by don’t hesitate to ask for him because he’ll steer you in the right direction that’s best for YOU. I’m in sales myself so having an interaction that felt like a conversation with a friend and someone who looks out for your best interest was a huge bonus for me. Thanks, Richie!
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November 2023 by James Williams
To Whom it may concern I’m not sure who the district manager is of this store but I don’t understand why you have people working here that clearly don’t provide proper customer service I arrived close to a half hour before the store closed I had a terrible experience with Doug who refused to help me and was slurring his word the whole time and he appeared high under the influence of weed which is all I could smell he refused to help me port even though I had been there previously in the day with Richie who was actually way more helpful and customer accommodating to my needs for the level of customer service Richie provides he’s definitely underpaid for working with a person that you basically got to babysit in the job I definitely think Richie should be given a raise or multiple bonuses he greets every customer and focuses on the customer and their needs versed Doug who repeatedly says I can’t do this when there is 30 minutes before the store closes and he’s clearly high on the job I personally would deal with Richie over Doug for the simple fact that Doug is very lazy when it comes to the needs of a customer but Richie goes above and beyond to meet the needs of any customer he deals with Doug may need to be counciled on proper customer service versus lazynesss if you plan to keep this store location with great customer service may wanna replace doug with someone who’s more about the needs of customers thanks Richie for help me with wat Doug lacked that only took us 15 minutes if that !!!!!!!!!!!!! I’ll be back to seee rich much more this location that’s a promise!!!!!
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September 2023 by Jess Katinas
Not happy. Went to switch my husband's phone with the promo that Verizon offers us. My daughter got it when she went to the Hudson store, my son got it when he went to this Grafton location (he dealt with someone else). But when we went, we were told he wouldn't make any money on it so we should call Verizon and do it online. That he gets upset when others do this deal then he has to deal with ppl like us later.Which is too bad. I went there before and got my phone and he was a huge help. But at that point he made money off me
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September 2023 by Kristin McCarthy
Richie in the Grafton MA store has been great! He along with our business account rep Dave made switching to a business account easy and almost seamless. Made sure all of our lines were transferred without any major issues. They have continued to provide assistance as all the little bugs are worked out. Thanks guys you made a process I hate not so bad.
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August 2023 by kim kokernak
I went to replace my destroyed phone, expecting it was going to be a long process. It definitely was, but I was prepared for the wait. I want to give a big shout out to Douglas, the employee working solo. He handled phone calls and extremely rude people waiting with the calmest manner I have seen in public since 2020! Give Doug a raise!
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August 2023 by Jayne Diliberto
Julian was awesome today upgrading my iphone to a new one and setting it all up. He is extremely knowledgeable, pleasant and very welcoming in the store.
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August 2023 by Vaughn Garabedian
Richie was the best person, he was knowledgeable and friendly. The best customer service I've had in a long time. Richie is the best.
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July 2023 by paul ciallella
Always more attentive to actual needs instead of pushy sales tactics.Doug is a great multi-tasker and helped 3 customers at once while fixing a phone.
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July 2023 by Maria I
Shauna and Rich are wonderful. They both took the time with me and it was a very good exchange with each other. Very happy with them and most definitely will be doing business with them in the future. Thank you both, you guys are phenomenal.
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June 2023 by Nathan Peterson
Doug was patient and professional throughout the whole experience. Shared promotions and recommendations that were beneficial to my plan. Great job!!
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June 2023 by Renegade Returned
Richie was the man!! He gave us amazing service from as soon as we walked in the door. While helping me another customer came in as well and Richie was able to multitask with both of us. Keeping us both happy and out the door as fast as we came in. 10/10 service from RICHIE THE MAN!
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June 2023 by Tommy Prout
Richie is the best. He was very helpful and made sure my new phone was working properly before I left the store
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June 2023 by SANDRA LACHANCE
Small store, but personable and efficient. They had what I needed but had to order a device to complete the order. They will call when the order is in.