Verizon's North Grafton, MA store, operated by Victra, is known for its exceptional customer service and knowledgeable staff. The store's consultants and managers offer a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Their mission is to connect technology to life in a trustworthy, fun, and profitable way.
Customers have consistently praised the store's staff for their patience, professionalism, and problem-solving abilities. Lilly, a store representative, has been commended for her attentive service, helping customers find the right plan within their budget and ensuring their needs are met. Richard, another staff member, has been described as efficient and very patient, a stark contrast to the patronizing behavior of previous employees.
The Auburn location has also received high praise, with customers highlighting the excellent service of representative Austin. Despite technical difficulties, Austin remained professional, knowledgeable, and patient throughout the process, earning him a strong recommendation.
The Grafton Verizon store has also been recognized for its exemplary customer service. One customer shared a positive experience where a sales representative went above and beyond to help them set up their new car's Apple CarPlay feature, even following them to the car to ensure a successful setup.
Overall, Verizon's North Grafton and Auburn stores, operated by Victra, have consistently delivered exceptional customer service, with knowledgeable and dedicated staff who strive to connect customers with the right technology solutions.
Gus at this location was fabulous! He made setting up my new phone so easy and answered all my questions. Incredible customer service- 10/10 will be back!
September 2026
A huge thank you to Gus over at the North Grafton location. So many obstacles were thrown my way when trying to change my WiFi router and Gus went above and beyond to make sure my services are put back on and in a timely manner. Highly recommend Gus for any Verizon needs! He will be my go to guy moving forward.
September 2026
Gus was extremely helpful and patient through the process of me getting a new phone.
