CVS offers a range of services, including pharmacy and health care, with a focus on customer care. The pharmacy has received mixed reviews from customers. Many appreciate the helpfulness of the staff, especially during difficult situations. For instance, one customer praised an associate named Lynette for going above and beyond to find a specific item for her daughter, showing kindness and dedication. Another positive experience involved a staff member named Bryanna, who quickly assisted a child who had fallen after receiving a vaccine. Customers expressed gratitude for the quick response from her and other staff members who provided support during the incident. However, some reviews highlighted areas for improvement, especially in pharmacy service. Customers noted that certain employees seemed indifferent or bothered when asked questions, creating a less welcoming atmosphere. One customer shared a frustrating experience where they faced delays in getting prescriptions filled after an emergency room visit, despite explaining their urgent situation. Although the pharmacist ultimately resolved the issue, the customer felt the initial response lacked empathy. Overall, CVS has a mix of compassionate staff members and some who could improve their customer service. As a 24-hour pharmacy, there is hope that the team will work toward providing more consistent and caring experiences for all customers.
This location has finally got their act together. A lot of updates to their pharmacy and BIGGER. Its the main one in Greenfield Massachusetts. Can be confusing as Rite Aide went out of business. So everyone is now going to CVS. Be kind to them and you'll get same results.
May 2026
The store is clean, neat, and organized but the staff is very rude and frustrating
February 2026
I absolutely love CVS, and their rewards program always makes me feel like I am valued as a loyal customer, and I win every time when it comes to saving money! I highly recommend shopping at CVS, and utilizing their rewards program! Love #MyLocalCVS♥️💙
