312 Federal Street, Greenfield MA 01301
“Alex was extremely knowledgeable, polite, and helpful. He really knows his stuff and took the time to answer my questions and make sure I had what I needed. Great customer service—I really appreciated his help!”
1123 Bernardston Rd, Greenfield MA 01301
“Fantastic service. Knowledgeable, courteous, and willing to help. First visit, was in need of lumber, new jobsite, new area. Extremely impressed. Dealt with two staff at counter and young gentleman in the yard. Top notch. Thumbs up in my book”
264 Mohawk Trail, Greenfield MA 01301
“I have been undergoing deep renovations on a unit in my house recently, and it has led me to visit the Home Depot in Greenfield almost daily. From the very first visit, I was struck by the exceptional service and genuine warmth of the staff. Whether it's the friendly faces at the service desk, the helpful cashiers, or the knowledgeable folks who assist me in the aisles and at the pro desk, each interaction has been a positive experience. What stands out the most is the people. They are not just employees but individuals who go out of their way to ensure I find what I need and more importantly, feel supported throughout my renovation journey. Their expertise has been invaluable, offering insights and advice that have saved me time and money. I find myself looking forward to my visits, not just for the materials and tools I need, but because of the welcoming atmosphere created by the staff. They have turned what could have been a stressful series of visits into something I genuinely enjoy. Their dedication to customer service is commendable and deserves recognition. Thank you, Home Depot Greenfield team, for consistently exceeding my expectations. You've made this renovation project a smoother and more enjoyable experience. I highly recommend this store to anyone in need of home improvement supplies, not just for the wide selection but for the outstanding service that makes each visit a pleasure.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Read the postAce Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Read the postAce Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
Read the postIn the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%. The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.
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