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June 2024 by Cynthia Richards
Ordered script two days ago, was told it was ready, went to pick it up and not only was it not ready but they didn’t even have it in stock. It’s an anti-convulsant for my child who has seizures so it cannot just be discontinued. They then told me they couldn’t even do a partial fill at that time because they were going on lunch break. In thirty minutes. How long does it take to put a couple pills in a bottle? Horrible communication and customer service experience. They didn’t do their job. Like at all.
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May 2024 by Thomas James
Everything is so expensive at CVS
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April 2024 by Jeff D
CVS is the one remaining big chain drug store that I'll give my business to. They always get my prescriptions right, and their non-pharmacy selections surpass their competitors by a long shot.
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February 2024 by Deb B.
I agree with all the negative reviews. This pharmacy is not helpful, they are inconsiderate to the needs of the patient, rude and unwilling to assist. I make multiple visits regularly to have prescriptions filled. Last time I was told, "it's not in stock but when I asked another technician (on the same day and within minutes), she looked around at unopened boxes and there it was. I'm moving as many prescriptions as possible to another provider.
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January 2024 by Leela Irs
Very craziest cvs. How long should I want to connect to a pharmacy . I think I should wait for 2 days on the phone line to connect to a pharmacy it seems .. F….g pharmacy
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January 2024 by Scott
Never a bad experience at this location, awesome pharmacy.
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January 2024 by Stephanie Burton
The CVS in Groton, MA is the location I utilize as it is close to my home. It is always clean, well stocked and the staff are always friendly and helpful. The pharmacy techs and pharmacists are professional, helpful and efficient even when it is apparent they are staffing challenged.
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December 2023 by Cornelius Wells
Groton Pharmacy personnel are knowledgeable, kind and helpful at all times, even though understaffed and overworked.
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December 2023 by Erick Davidson
The pharmacy is extremely inefficient… the “ready in 15 minutes” is always close to double that. Call 2 hours ahead and they are never ready. Last visit to this location
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December 2023 by Madeleine Bugbee
The pharmacy is at least transparent about being understaffed, even so, it's been pretty prompt with my recent prescriptions when I request a faster fill online. Hope the situation improves!
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November 2023 by Emily Ross
I had a great experience at the pharmacy yesterday where they went above and beyond to make sure we got what we needed in a timely fashion!
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November 2023 by Samantha Capasso
Rude pharmacy staff during every interaction. No one ever picks up the phone. Currently on hold for more than 30 minutes. They never automatically refill scripts anymore and calling to have them refilled can take all day. I've been coming here for 20+ years and within the past several years it has gone downhill. We have since changed pharmacies but have a couple that are still filled here. I do not recommend this place.
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November 2023 by Felicity Turgeon
Nice enough staff but the pharmacy really needs to pull it together. Prescriptions called in by doctor that should take two hours take a day and a half. Refills that are supposed to be available by 1pm aren’t ready at 3….”we’ll expedite, it will be 20 minutes” - more like 50! I feel like this is ALL the time- seriously, at the very least the last 3 times I’ve been here to pick up monthly prescriptions. I count 7 staff behind that counter and they’ve told the last 6 customers they’ll “expedite “ theirs as well - come on now. I will now drive 15 minutes out of my way to transfer my prescriptions.Adding an edit and dropping a star- after 50 minutes I inquiry and they tell me the medication is “now out of stock”! No apologies and they suggest “I” call around to see if other locations have any!! There goes an hour of my afternoon ??♀️
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November 2023 by Ray beilschmidt
Extremely rude and unprofessional pharmacy staff 11/17/23 as I’m waiting with my fiancé to get his medicine I can visibly see a woman with long black hair give the nastiest facial expressions she was rolling her eyes sighing and was so impatient with customersI watched another girl so miserably talking to people at front counter rude to people who didn’t deserve it every customer was being nice.Another girl was treating us like it was our fault when there was a situation and was very inconsiderate and had no care. We were being nice just confused they were tired of it. They should all be talked to.
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November 2023 by Nicole Talbot
I get it, the pharmacy staff is probably overworked and underpaid but that is a corporate problem and if they want to stay in business they better fix it. As others have said, they don't auto refill prescriptions anymore. On the day they should be filled they show as "in process" and will stay that way until you call and say, when is this going to be ready? My rx has been "in process" for 3 days and I need it! I've called 3 times today, staying on hold for 30 min each time. But here is the biggest problem: on the day they are SUPPOSED to fill it, THEY CHARGE YOUR INSURANCE!!! HOW IS THIS LEGAL?? Now, I can't get my doctor to call it into another pharmacy because my insurance just paid for it at CVS! I'm calling the MA Attorney General's office tomorrow. This is the third time they've done this to me so it is clearly company policy. I'm moving all my RXs to a local pharmacy. ???
