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“Staff are always welcoming and knowledgeable. I came in right before closing and was prepared to do a drop off, but they did the repair right then. Their prices are reasonable and they do excellent work. A real gem of a shop in Florence.”
“I had a great experience with HBE. Will helped me find an awesome bike that I took for an awesome ride with my family. He was so helpful and made me feel really comfortable despite my lack of knowledge of bikes or what I was really looking for. I was later surprised when we were leaving and my husband told me he was the owner - I wouldn’t necessarily expect that kind of direct customer service from the owner himself. We will absolutely return for all of our family bicycle needs!”
“I had 3 bicycles that needed service. I took in one to see how it went. I've now had all three serviced and am happy with the repairs, the price and the way I was treated. Great place.”
“Had a flat tire from my son's wheelchair. Being an important tool for my son's independence, I wanted to make sure it was repaired correctly and quickly. Brought the tire in and Brian had it repaired within minutes.”
“Nick was extremely helpful in what I needed to do for an actual tuneup of my bindings, I initially came to get my skiis polished up and coated, and suddenly remembered I haven't actually touched the bindings in years. He provided me with a service I could not have done on my own! 48 hours wait is ideal! Plus super polite workers!”
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“This crew rocks, so much. Valley was the only shop in a 3hr radius that could service my need, so I called ahead and they fit me in with a quick turn. While I was there for skis, I was able to learn quite a bit about bikes, and spend some time with the shop dog. Couldn’t be grateful enough. Knowledgeable staff, awesome gear.”