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October 2023 by heather howarth
shopping for socks last nighti was taking my time deciding what i liked male sales clerk made a few comments and walked by i did not ask for help i do know how tospeak up if i want help i askhis second time around he gets right in my face and starts asking me questions what fo i want etc he starts reading labels like i dont know how go read / i know how to read/abrasive aggressivei told him to leave me alone go awaycould not wait to get out of the store !!
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August 2023 by James Moreau
Izador was super helpful picking my roof storage box and even helped me carry it out and showed me how to install it. Great service.
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July 2023 by Laurie St. Amand
I bought a sea to summit rain poncho and after using it once I laundered it and there appeared to be a flaw in the fabric. The clerk at EMS told me that he could do nothing for me that they stood behind only their own product not the other product they sell and that I needed to write to the manufacturer of the product. I am so disappointed. I will not return.
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February 2023 by Aubri Drake
This EMS is small compared to most other outdoor shops and even other EMS locations. There's fierce competition nearby from Sam's and LL Bean. They don't have much selection for anything other than climbing gear and socks. The staff are friendly enough, but they rarely have anything I'm looking for and their online shop has a dismal selection.
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December 2022 by jeff black
Me and my brother just recently bought kayak from here and had an amazing experience. Ian was a extremely knowledgeable and helpful, Ryan as well. They both went above and beyond. I will definitely be back in and those two should he put up for a promotion or a raise.
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February 2022 by Brian Fong-Murdock
ALL SALES ARE FINAL!!! is what every register should say. You can get store credit IF you have your original receipt AND it's within 28 days of purchase. EMS is clearly grasping at straws to stay in business, but making it difficult to shop there is probably not the best approach, as you just lost at least 2 customers. Best of luck!
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September 2021 by Erica B
I returned a jacket I purchased online. The older female employee made me feel so uncomfortable and was so condescending and belittling. She threatened to pull up the return policy online to prove it to me - but I hadn’t even argued it, with customers waiting behind me, I was so embarrassed. Now I have a store credit, but honestly I was so uncomfortable I don’t think I could go back there. Store credits cannot be used online. Online purchases aren’t eligible for refunds in store.
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August 2021 by Manny Almanzar
One of the greatest outdoors sports store in the area, the staff was very helpful!
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February 2021 by Deborah Leopo
EMS is great. They have great sales on outdoor gear (clothes/ shoes/ camping stuff) & the staff are very friendly and knowledgeable. I have been assisted with climbing shoes and skis!
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December 2020 by ana e Cruz nazario
They have many deals in brand name 70% plus and the costumes services are ?
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December 2020 by Bruce Young
Sherrie is so awesome! If you need something at this store make sure and ask for Sherrie. Only three stars because they don’t carry much more than their EMS brand anymore. EMS brand equipment used to be great, especially their down products, but they haven’t kept up with other mountaineering brands. I hope they decide to go back to carrying multiple brand options.
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December 2020 by Juliana Andreina Perez Garcia
I bought the cord for my hammock in here. Great price! The store has a great selection and variety of products. Ryan was very helpful.
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December 2020 by Jad Chahine
Ryan is wonderful. Super knowledgeable and transparent. Thanks Ryan!Also good prices and selection. Extra savings if you’re a free rewards member
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July 2020 by Laura Ferguson
Went in with my boyfriend this afternoon with a few questions about roof rack systems. Maryellen was super accommodating, knowledgeable and helpful with all of our questions and went above and beyond for us. Thank you for your help with everything!
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July 2020 by jessica rice
They mostly sell clothes.
