Cell Phone Stores in Hadley, MA

“Super quick and easy. Me and my parents went in to get 3 new phones and Ian made the process super easy and quick. He explained everything thoroughly so there was no confusion and got everything transferred from my old phone to my new one fully. Only took about an hour!”

“While on vacation my phone dropped and the screen cracked. I looked up places to have it repaired and found Cracked Solution LLC. I called on our drive home to see if they could fix it. I got an immediate call back and was able to go in the morning. The woman was kind, informative and just awesome. Left my phone with her, did a few errands and returned within the hour to my phone looking like new. I could t have asked for better service. Highly recommend this place for any phone repairs.
I even had questions after, texted and got an instant reply.
Thank you so much!!!”

“Best Customer service I have ever had!

I cannot give enough stars to the T-Mobile store in Hadley MA. My former phone company had a bit of a meltdown with a system upgrade, and I was without cell service for many days.
I came to the T-Mobile store and they scooped me right up and supported me with every step with the process of transferring my phone over to their service. Every single person I interacted with was so kind, patient, and knowledgable and treated me like a human, not like a transaction. They truly went out of their way to help me, and it was some of the best customer service I have ever received! I am leaving with a new I-Phone 16, and all kinds of bells and whistles, (and am paying a little less than I was with my former company).

I highly recommend T-Mobile, and this store in particular. Special shoutout to Chaz, who has been our warm, friendly guiding light through this process, and also Desire, Christian and Vinnie for the help and encouragement you offered as well.”

“Outstanding Service & Atmosphere

I switched to Verizon after a month of no service with Mint Mobile, and the team at the Hadley store made the entire process smooth and stress-free. Despite my phone throwing one issue after another at them, they patiently worked through everything with kindness and determination.

Jordan was especially helpful, and the store manager led with genuine care—not just for me, but for everyone who walked in. I watched them go above and beyond, even offering water and checking in with an elderly customer multiple times. It was truly heartwarming.

The vibe in the store is fun, friendly, and well-run. Every staff member I spoke to was knowledgeable, kind, and upbeat. After a disappointing experience at the Northampton location, I wasn't sure I'd stick with Verizon—but this store completely changed my mind.

Even though I live closer to another Verizon, I’ll always come back to Hadley. They’ve earned my loyalty with their outstanding service and genuinely great people.”