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“My wife is a victim of identity theft. Her phone was hacked and her personal info was gone. Canceling the service was necessary for us to start over. We had terrible customer service with every rep we spoke to. Terrible!!
I drove over 100 miles to this branch. The associate Pavan took the time to discuss our situation and he stepped up and took control. This man is what real customer service should always be. Thank you Pavan?. You are a kind soul”
“Daisha has impeccable customer service and made the transfer process fun and easy!! We only stayed for about 2 hours because we were deep in great conversation ? ? but she took care of everything quickly and recommended me a phone that I'm finally very satisfied with. I know it's just activating a phone, but it would have been a different experience with a different person. AT&T is blessed to have her.”
“Jose and Brie went above and beyond to help my family and I switch to a family plan and add on the home Internet. They answered all our questions and were very personable ?? I will always recommend T-Mobile to anyone ? thank you guys so much!”
“I had to switch service to a new phone and the staff went out of there way providing excellent support Despite my timing being inconvenient for them they did not complain but were able to save m e hours of frustration by transferring my data. Highly recommend this location for cell phone needs”
10AM - 6PM
331 High St, Holyoke
Mobile Phones
“(Translated by Google) My husband and I we have being customers for years. We have nothing bad to say about Boost nor the Store. I just went to get a new phone and the young lady that was there had such a great attitude, was honest and so kind. I left there feeling I was visited a friend. I also learned that it is a family owned business. ??”
“We came in on 1/4/26 to get my sister a new phone. I believe the person who helped us was Hector. We had time constraints and he went out of his way to not only make sure we got great customer service, but also got us out of there pretty quickly. I was impressed. Everything was explained quickly but effectively, he helped her stick within a certain budget, and didn’t pressure any decisions or extra add ons for the plan. I hope I got his name correct. I don’t usually write reviews, but I was extremely pleased with how this trip went.”
“I visited the location outside of the Apple Store in the Holyoke Mall. I was hesitant at first and I had an issue with my charging port after getting it replaced, I was within my 1 year warranty still and the technician replaced it at no charge to me.
Thank You!”
“The wait time was a little long, the guy who helped me was knowledgeable about the the Neo Mac I was purchasing with the mouse ,I wish I got his name but the service I got was great”
Mobile Phones
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“Loved working with Milton V. last night. He did a great job, was patient when we were looking for phones, gave me a few tips about how to make my plan more affordable, and helped me out in a professional and friendly way. I would call ahead at this location b/c it's busy, but that's because it's in the middle of a mall. To be expected. Here's a thought - go to the Verizon store, buy your new phone, and have them port the data while you shop or go to one of the restaurants. Overall, a very smooth experience and I highly recommend.”