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“Thank you Kim (branch manager) for ALL your help with everything when Mom & I stopped in last week. Kim is very nice & friendly, your awesome, would definitely recommend your branch.Francine & Lisa”
“Rating: ★★★★★★★★★★ (10/10)
I absolutely love Pioneer Valley Credit Union! From the moment I became a member, I’ve experienced nothing but exceptional service and support. The staff at my favorite branch on Wilbraham Rd are incredibly friendly and knowledgeable, always ready to assist with any questions I have. I appreciate that they are always receptive to my suggestions, showing a genuine commitment to improving their services.
The online banking features are user-friendly, making it easy to manage my accounts from anywhere. I also value their commitment to the community and the range of products that suit my financial needs. Whether it’s opening a business account or applying for a loan, Pioneer Valley Credit Union has always been there for me. I highly recommend them to anyone looking for a reliable and caring bank!”
“This review is specifically for loan officer Maria Caraballo-Pagan. Not GSCU as a whole. Maria was really great to work with. She communicated well and always got an answer to any question I had. (And there were many). If she didn’t know it or wasn’t confident, she confirmed with her supervisor. Her confidence and concern with providing accurate information at all times, sets her apart. “Better to ask now, than pay for it later” attitude which I appreciate so much. She was quick, accurate and got the job done and we really appreciate that. Thank you Maria! You have long term customers in us. :)”
“Today I received the fastest and most professional assistance from both Tamika and Jenny! They carefully listened to my area of concern and quickly identified a solution for me. I was out of there in less than 15 minutes! Lastly, their positive attitudes and customer focused mindset really made me feel taken care of. Even though it was the end of the day and 45 minutes before closing, I was treated like the first customer of the day; amazing! I left with my concern quickly resolved and a few laughs mixed in. Tamika and Jenny have set the bar for P.V.C.U. associates throughout the company!”
“We bought landscaping rocks a few times from Chenier’s over the last 2-3 years and they have always been great. Friendly, and worked with us and advised us on what’s the best option for our needs. Delivery guys always worked with us to dump the rocks exactly where we wanted them. And the price was always the best in the area for us, not only for rocks but also for sand. Now we don’t search anymore when we need something, we already know that Chenier is our best option.”
“Diane is a life saver. She is patient and always goes above and beyond to help and explain everything. She is an actual life saver and my appreciation for what she has done for me can not be conveyed in words”
“In my opinion the customer service is unparalleled. Melissa Lepage spent alot of time helping, explaining and going over my new checking and savings accounts. She took the time to listen to what my needs were. I truly appreciate all her help.”
“GOOD EVERYONE I'VE BEEN WITH THIS BANK FOR 7 YEARS AND I'VE NEVER HAD ANY PROBLEMS ON THE CONTRARY THEY HAVE BEEN KIND AND HONEST AND VERY HELPFUL OF COURSE IF THEY ARE OVERDRAWED THERE IS A CHARGE AS THEY SAID, A CHARGE THAT THEN THEY HAVE EVEN RETURNED TO ME EXTREMELY GOOD AND THEIR EMPLOYEES THEY HAVE ALWAYS EXTORTED ME THEY HAVE RETURNED MY MONEY ? I ALWAYS AND NEVER DO THINGS OUT OF PLACE AND NOTHING BAD HAPPENS MY SUPER PLEASANT EXPERIENCE I DON'T CHANGE ME FOR ANYONE.”
11AM - 2PM
465 N Main St, East Longmeadow
Banks
“I absolutely love this bank!!! Excellent customer service and open on Sundays also I was highly impressed with the fact they were open on President's day. If you are looking for a great bank to take care of your banking needs this is the place. Also they have a wonderful 60 plus checking account so all you senior citizens this is a great service they offer us!”
“Jessie Drzewianowski has been an amazing help for me and my family with our accounts. We were having some issues and she took charge to make it right. She is an asset to MMFCU! Just wanted to make it known! Thank you Jessie!”
11AM - 2PM
561 Sumner Ave, Springfield
Banks
“I appreciate that the tellers are helpful and do not rush you if you are missing something. They now have a security guard that stands in the ATM during business hours.”
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“STCU is the best!! I have done business with them multiple times and they are always efficient and friendly! Diana is amazing! She is so personable and friendly. All around amazing place, especially if you are looking for a loan!”