The UPS Store in East Harwich is a locally owned and operated business offering expert packing, shipping, printing, document finishing, a mailbox service, notary, shredding, and faxing. Reviews consistently highlight exceptional customer service, describing it as a ten out of ten, with a staff that is polite, helpful, friendly, courteous, professional, kind, thoughtful, and patient. The team is noted for being exceptionally fast and utilizing cutting-edge technology. Customers frequently bring challenging shipping jobs, especially fragile and valuable items, seeking the assurance of safe delivery. The store is praised for its expert packing, with fragile and irreplaceable items arriving at their destinations unscathed. The staff is recognized for sharing and addressing concerns about safe delivery, leaving items in responsible and caring hands. The store also makes returning Amazon items a breeze with helpful assistance or an efficient self-service return scanner, avoiding long lines. Their notary service is convenient with no appointment needed. Overall, the store is described as impressively well-run, providing a positive experience with on-time or early delivery. Their persistence and professionalism in resolving issues are also appreciated, leading to high recommendations from satisfied customers.
The staff were both friendly, professional, knowledgeable and comical. They turned a simple task into a fun experience.
August 2024
The team at this UPS location was so patient and kind with me, and the customer service was truly exceptional.
April 2024
They have the best customer service of any retail merchant I've ever done business with. Alex the franchise owner goes above and beyond for his clients, as does his Manager “Hunter Ohnmeiss”
