REI is a beloved outdoor gear and apparel retailer known for its exceptional customer service and commitment to quality products. Customers consistently praise the helpful staff, who go above and beyond to ensure a positive shopping experience. Whether you're a seasoned outdoor enthusiast or a newcomer to adventure, the knowledgeable employees at REI are eager to share their expertise and recommend the right gear for your needs, even suggesting more affordable alternatives when appropriate. The stores are well-stocked and organized, providing a pleasant shopping environment. Customers highlight the Derby Street location as particularly impressive, with a shout-out to specific employees like Ashley Sue, Paul, and Bonnie for their exceptional assistance. Overall, REI is a trusted destination for outdoor enthusiasts, offering a 100% satisfaction guarantee on all their products and an impressive selection of their own award-winning REI brand gear and clothing.
I love this store. They have a good selection of quality products.
June 2026
Highly recommend developing a relationship with the bike shop guys if you are a cyclist in the south shore. I have had only 10/10 experiences and interactions with them, and won’t take my bike elsewhere
May 2026
Very helpful staff. Great products. Make sure you check out the REI brand.
