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February 2024 by lola huynh
We were at Rei to get a pair of snowboots for my son yesterday. Pat was extremely helpful and kind. I was a bit upset when I tried to pay for the boots. The cashier guy with no name tag forced me to get the membership which I dont really want. At the end when I asked for an email receipt, he said you WILL NOT get one because you are not enrolled in the membership rewards program. That is really weird to me. First time ever in my life experienced sth like this. No membership No email receipt. Hm... don't think we will come back for another pair though.
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February 2024 by Hale Bone Broth
Always a great experience at this REI location. Staff is always helpful.
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December 2023 by Alex Fogelgren
Thank you to everyone who helped me prepare for my Kilimanjaro trip! I was impressed by this shop's selection and all of the staff's guidance on what would work best for me. Everyone was super friendly, helpful, and I especially enjoyed hearing some of their own stories about Tanzania!
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October 2023 by Victoria Hovey
REI is the only place who offers excellent and sturdy Italian made boots, which my husband is required to wear for work. These boots are very expensive and we buy them from REI once a year. The reason for three stars for this store and not five, is due to their “rewards program,” in which you only receive discounts is if you “pay for them,” so how is this a reward? Rent maybe high at this location, but they’re always busy and rarely is anything ever on sale. Bring the bank!
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August 2023 by Dan Zarzycki
REI is generally a nice (if expensive) place to visit, but I thought this particular store was exceptional, and the staff were extremely helpful with all my random questions. They went out of their way to make sure I was getting the right things and even recommended cheaper alternatives to things.
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June 2023 by Samantha Kraus
Purchase a lifetime membership with them. Payed $170 for hiking shoes, the shoes broke within the 1 year warranty they provide and then would not honor it.Very unprofessional that they cannot back their warranty. There should be individual product warranty’s if they truly have a different lifespan.Will not be spending my money there going forward
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June 2023 by John C
I come here for bike parts and help with my bike, these guys are awesome they helped me choose what I needed and gave me tips and things to help with installation. Highly recommend coming here for any of you’re recreational needs
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May 2023 by Steve Brown
I've been to the Hingham location a handful of times and they've always been helpful and had what I needed. Recently though, I brought my girlfriend in to buy a new bike and the bike shop employees really shone. They were very helpful and went the extra mile for us =) I wish I got their name(s), but the experience left a very good impression in both my and my gf's memory.
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April 2023 by Guy Incognito
Had a exchange for an item that I purchased online/outlet site. The size was too small. Rishi took care of me perfectly. Returned item and re-purchased it for me. Will have it shipped directly to me. Saved me printing a label and have to go through the hassle of sending it back.
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March 2023 by Marianne T.
The Derby St store is fabulous. Well stocked. Well organized. Amazingly helpful staff. A big shout out to Ashley Sue and Paul who helped me with hiking hats and Bonnie the register who helped me solidify my hat decision. Everyone really takes an interest in the customer.
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February 2023 by Cindy Morrison
I was sneaker shopping last week for something supportive and comfortable. The salesman recommended Hokas. I absolutely love them! Best sneakers I have ever had! Great for airport running! Thank you for your help!
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February 2023 by Alyssa Lodge
it’s crazy to me how an outdoor store doesn’t allow dogs. what!!!
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January 2023 by Lindsay Hildebrant
Fabulous service and great location! It is on the smaller side, so inventory is somewhat limited, but staff are willing to help you order anything they don’t have at the time.
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December 2022 by Denise Santoro
Membership is worth it.I had no idea how good it was. Hingham store was awesome with an exchange, very easy customer service.Keep it up!!
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October 2022 by James Cowing
Went in to pick up something quick. Didn't see my size on the shelf and staff went in the back and brought our my size. Very grateful. It's unfortunate that REI doesn't offer a 10-15 percent discount for military veterans like other retail outlets.
