Apple Holyoke provides a mix of very positive and some challenging customer experiences. Many reviewers describe wonderful and amazing care, with staff noted as kind, courteous, patient, professional, and informative. The store itself receives praise for having a wonderful vibe, being bright, and having products to try out. Several customers report efficient service, with problems fixed quickly and assistance provided within minutes, including helpful demonstrations of products like the Apple Pencil Pro and Apple Vision Pro. However, there are isolated negative incidents. One reviewer encountered a staff member described as extremely rude and condescending, while another expressed confusion and frustration over a device being locked despite being the owner. Overall, the majority of experiences are highly rated, with multiple customers stating they have never had a bad experience at this store over many years, highlighting effective Genius Bar appointments and smooth sales processes for new products.
For some reason my phone is locked out to owner. I sold an iPhone SE to my alcohol that belong to me and the same thing happened. The iPhone was locked out to owner. I am the owner. I don’t know why that would happen. Makes no sense to me.
August 2025
Apple took amazing care of me made surely issue was resolved my issue and took the time to help me out and didn’t rush me or make me feel like I was celebrity
April 2025
Amazing store! I had a wonderful experience. Walked in with some questions about apple pencil and got assisted within 5 minutes! My sales rep walked me through apple pencil pro features, and gave me an Apple Vision Pro demo! Fantastic store!!
