The AT&T Store in Holyoke offers a wide range of phones, tablets, smartwatches, and other connected devices, along with flexible wireless data plans suitable for various needs. Customers appreciate the availability of prepaid phone plans that require no annual contracts or credit checks, as well as popular unlimited data options that include nationwide AT&T 5G service at no extra cost. The staff at this location have received both praise and criticism in reviews. Many customers highlighted the outstanding service provided by employees like Anthony and Damien. Anthony was recognized for going above and beyond to resolve issues, while Damien was noted for his patience, knowledge, and ability to understand and meet customer needs. However, some customers experienced difficulties, such as billing issues and service disruptions shortly after signing up. Despite initial frustrations, many customers expressed satisfaction after their concerns were addressed, particularly by Anthony, who helped rectify problems effectively. Overall, the store is recognized for its quality communication services and committed staff, making it a recommended choice for mobile services in the area.
Had a pleasant time getting done what was needed. Also looked into possibly a new plan but my currently plan was still the better option. One of the employees also put Bluey on the TV so my daughter could watch it while we finished up our business. Really appreciate the time they took with me to make sure all questions... read full comment
July 2024
The manager of this establishment, Anthony went above and beyond the call of duty to make sure everything happened the way it was supposed to deserves a promotion
June 2024
The Rep was extremely knowledgeable & answered all of my questions. I had many of them. I am very grateful that she was able to complete everything in such a timely fashion.
