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“I have been working with this company for literally my whole life as my mom has been with them since before I was born. Michelle has always been super helpful when it comes to answering questions especially as my mother got ill and I became the one to handle her finances, to when she passed away and my sister and I took over her estate. She never seemed bothered by my millon questions and trust me there really has been a millon of them. She has always gone above and beyond to answer all of them and always remembers us when we walk in the offic . To have this level of customer service for over 30 plus years is what keeps customers coming back. Thanks Michelle and thanks Ross insurance for all you do for us”
“I call affordable insurance for an issue I had recently and other than me being on hold for so long a woman named Tatiana Alicea helped me, she made the process quick and easy for me thank you.”
“An absolute pleause to work with. She's kind, respect and great a great listener. She will work hard to find you the cheapest rate for your car insurance. She went above and beyond what was expected. Don't walk run to great service.
Ediona Pierre”
“I really appreciate King&Cushman! Customer service is a plus and they care about you. We have both our private and business policy through them, and have never been disappointed. Highly recommend!”
“The folks here are fantastic. They've helped me through a few tricky situations with the RMV, who can be verry frustrating to deal with I might add. Such a huge help having an agent that can work with them for you. If anyone is dissatisfied with their current agent, I would highly recommend switching to Webber and Grinnell. The staff at Northampton, MA location are a pleasure to work with!!”
“Best price for Auto Insurance. Stupid Geico could not even come close to their price! They have a cheap place and not that many agents which might be the reason for good insurance prices.”
“ I've had a few car insurance companies over the years, but this auto Insurance is by far the best. The customer service team is incredibly helpful, and they made sure I got the best coverage for my car. I feel secure knowing I’m protected with them.”
“on April 08, 2024 my car broke down in Springfield, MA. I'm in my late 70's and have never needed assistance before.. A man named Pedro was sent to assist me. He determined the car needed to be put on his ramp truck to get it, and me home... He was so polite and helpful it was as if my son was there to help me. He made sure I was able to safely get into his truck and that my seat-belt was fastened. He is a superb driver, taking no chances and always in control of his truck. I am not one that enjoys meaningless conversation but Pedro and I talked much of the way to my house.. He was absolutely a delight to talk to.. He showed his driving skills getting into my driveway getting my car in front of my garage door.. He then assisted me getting out of the truck.. He was such a delight to talk to I was sad to see him leave.. Thank you for turning a bad situation to an enjoyable event.”
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Auto Insurance
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“After a very rough start with this merger of Pryor Insurance and Chase Clarke via many frustrating phone calls last August 2023, I finally made a visit to the new office in Holyoke which proved to be the necessary move to finally smooth things out. I was greeted by a friendly receptionist at the door who introduced me to someone named Christine who proved herself extremely competent and able to fix any issue as was the case with my previous agent who moved into a different position (Diem). I left the office with all issues resolved and was thankful to have met someone new (Christine) who could continue to help me in the future. Now I can safely recommend this agency to others. As long as you work with the right people, you'll do fine at this insurance agency.”