Macy's, established in 1858, is a well-known American department store with over 740 locations across the country and an online presence. The Rogue Valley Mall Macy's offers a wide selection of top fashion brands such as Ralph Lauren, Calvin Klein, Clinique, Estee Lauder, and Levis. Customers can find clothing, shoes, housewares, gifts, and furniture in select stores. Shoppers appreciate the good prices and variety of in-stock items, especially when shopping online or by phone, where helpful staff assist in finding what they need. Many reviews highlight friendly and dedicated employees who go out of their way to help, like one employee who quickly found a suit to fit a customer. However, some experiences with staff have been less positive, with reports of rude behavior and poor customer service at checkout. The store can become crowded, especially during holidays, making staff coverage a challenge. Despite this, the store remains organized and clean considering the busy times. A few issues mentioned include damaged or improperly wrapped items and limited stock in some departments, which can be disappointing for shoppers. Overall, Macy's is seen as a reliable store with quality products and attentive employees, though customer experiences can vary.
Great shopping experience. Amazing customer service as well.
March 2026
Wonderful store, so nice too see a clean a well kept department store with excellent sales staff. Everyone is so helpful. Many longtime employees that are dedicated to customer service.
February 2026
Keep Macy's alive. It's alright but where else are we going to get dresses in store??
