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November 2023 by Warren Sheard
TERRIBLE experience.....scheduled a 4 o'clock appointment about 5 days prior to have 1 simple low beam bulb replaced. I sat down around 4:07 in the waiting area and by 4:15-4:20 their telling me they can't replace the bulb due to it being close to closing. I had left work early and waited so long to have this service done by the manufacturer hoping it would be done right. Today is 11/09/23 and it can't be done till 11/17/23 according to Marcotte. Why would 4 o'clock be an option? Also they never called me back about a safety recall on the BRAKE LINE . Found out they had the parts in but just didn't let anyone know. I attempted to fix the light myself at home but couldn't get the bulb out but even getting that far it only took 10 minutes or less. Wanted an alternative to Wilbraham Ford but just didn't work out. If your from the Holyoke area you know there's a lot of State Trooper active nowadays and I just don't want to get pulled over. ( Young black male in a nice car ) Very nice and updated facility but just isn't functional.
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November 2023 by Chris S
The sales team were very helpful in helping me acquire my new Bronco Sport. I put inquiries with multiple dealerships. Some were pushy, some were downright dismissive of my questions/concerns. Marcotte reached out, were patient, and actually worked to help get me what I wanted without trying to force me to be the only one to make adjustments to my wants/needs. They met me in the middle when the others insisted they couldn’t budge simply because they knew with high demand they didn’t really have to. Thank you to Kristos and everyone on the sales team for helping me get what I wanted!
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November 2023 by Jill Smith
I made the decision on a Monday that I needed a new(used)car. I drove my newly purchased 2018 Hyundai (with only 37,000 miles!) off the lot by Wednesday with no effort or stress. Andre and the team at Marcotte Ford are top notch in customer service! If you are in the market, don't waste your time going anywhere else. Go straight to Marcotte and see Andre! When I arrived to pick up my car there was even a bow on it!!! Remarkable customer service! Thank you Andre and everyone at Marcotte Ford!
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November 2023 by Danielle Spiro
I didn’t purchase a car here as I don’t liveclose but work near there. I had an air conditioning leak over the summer and Marcotte was able to get me in quicker than my dealer.Long story short the problem in my car was misdiagnosed and a part got repaired on it that didn’t need to be repaired. While I was not pleased with my car’s 2 week stay there, I was not inconvenienced because I had a loaner the whole time. The problem ultimately got fixed correctly as John, the service advisor I was dealing with had someone else take another look at it.I was pleased with the customer service, as John did a phenomenal job keeping me up to date and providing me with a loaner. That is the only reason I will consider going back there if needed.
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October 2023 by David Roy
No pressure sales; Andrew was informative about the car I wanted. Finance was the same. All around good experience and would recommend the team at Marcotte and will shop there again.
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October 2023 by Ben C
From sales to service I'm nothing but impressed with Marcotte. The employees are great at what they do and they treat everyone with respect which is rare to find at other dealerships. Also the cafe in there made the best burger I've had in months, I wasn't expecting that.
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September 2023 by Catherine Sullivan
John in the Service Department is fantastic! We know when we have a problem with either one of our Ford vehicles John has got us covered.He always brings our vehicle to the door when we pick up after service.Had another service rep and he handed me my keys and said your car is out on the side somewhere.If you want the best customer service in the service dept ask for John.
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August 2023 by Cyndy Z
I bought a newer used vehicle, sales consultant Chad was the best, he was personable, professional, and knowledgeable. Jason in the business office made it all easy. I must also recognize the sales consultant who had the foresight to let me know they were moving a car in the showroom so I wouldn't be alarmed. This was the best purchase experience I could have ever hoped for!
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August 2023 by Suzi Henry
We truly enjoyed our buying experience at Marcotte Ford. If you are looking for a new Ford you need to go see them. Not only did they have a great selection of vehicles, a fantastic sales person (Alfredo), a beautiful newer facility with a restaurant for breakfast and lunch, but were overall great to work with and we got a great price. Bill the GSM and Jason the finance manager were also really helpful. (We had been to another Ford dealer and were treated nowhere near as nice and as professional as Marcotte Ford.) I would definitely recommend them to my friends and family.
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August 2023 by Brad Viola
Nick in sales did exactly what he said he would do when he said he would do it. I have been doing business' with Marcotte Ford for years. They are the best Ford dealership hands down! Thanks Nick I love the new truck!!
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August 2023 by Ben Goff
Of all the dealers in the Western Mass area, Marcotte is the best to deal with as far as service goes. They got me in same week when others were booked out very far, service advisors are great, technicians do quality work. I do most of my own work on my vehicles, but when I need something oddball, I trust Marcotte.
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August 2023 by adam reich
Completely fair dealings from start to finish for my Ford Lightning including my trade in, financing and delivery of new vehicle, as I purchased from out of state. Would definitely recommend as I have had not so great dealings with prior car purchases but this one was smooth sailing. Thank you, Chad & Jason at Marcotte Ford!
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August 2023 by Ronald Burelle Jr
Best dealership I’ve been too they went out of their way to make sure I was not only happy but also satisfied with my purchase. Chad Olech was the best salesman I have ever dealt with who went above and beyond to make sure I was satisfied with everything from start to finish not only did he sell me a car but made me feel like he cared and listened when I told him where I needed to be with payments . He immediately went to work with his finance manager not only did they get the deal done the also saved me money . I would recommend this dealer to anyone looking for a new or used car and definitely ask for Chad as your salesman he went above and beyond to listen
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July 2023 by Steve Mcknight
Just picked up our new Bronco. Andrew was great to work with. Very responsive and got me all the info I needed quickly. Drove from 3 hours away and everything was set and ready to go. Finally I was super impressed that the vehicle was not marked up over MSRP. I've had many dealers increase their prices and I refused to do business with them. Marcotte did not do this and gave a fair price. Very grateful I waited. 5 stars all around!
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July 2023 by Ben McGranaghan
Traded in my car for a used Transit 250 van here. Worked with Vaughn McKay who made the process as quick and easy as possible. Can’t thank both Vaughn and Marcotte enough for all the help. The van is going to be used to start my first business which can be an intimidating endeavor at times. Vaughn’s expertise and sharing of his own experiences helped put any doubts I had to rest. If you need a car, go see Vaughn!
