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August 2024 by LynnP.
The New- leave a voice request for the pharmacy staff- system is the new way CVS avoids having to answer (endlessly, I'm sure) the phone.
The recording mentions I could receive a return phone call, within an hour, if there are questions about my request.
It would be a great system if I actually get a return phone call. We will see...
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August 2024 by Ryan Scanlon
"Sorry there is no manager" when asking to see manager in the pharmacy
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August 2024 by David Hardisty
Terrible, just terrible, service. Can't stress that enough.
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July 2024 by Anne Flanagan
Seems things are improving here, after a severely understaffed and poorly managed year for the pharmacy. The drive thru pick up is back open. It's still impossible to call and get a human but at least they now have a secured voicemail system in place and they actually call you back within a couple hours.
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July 2024 by Isabella Russell
Quick and efficient. Exceptional customer service at the desk. Received my updated COVID vaccine. Was greeted immediately upon arrival. Doctor was very nice.
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July 2024 by Christine Ceejay Southerland
Shilpaben was so friendly, smiling and always happy to assist!
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July 2024 by Janet O'Flaherty Karg
Answer the pharmacy phone!!!!!
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June 2024 by Rafael Rivera
Never felt so discriminated in my life walked in to buy a few essentials and was followed around by staff members as if I was stealing merchandise, live 2 minutes away and I would rather drive to the Marlborough location
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May 2024 by Skoog Susan
Staff is excellent. Understaffed in the extreme. Pharmacy computers are extremely slow. Corporate please take note.
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May 2024 by Rebecca Riopelle
The NP, Risper Ronga, was excellent!
She was very thorough, caring, well trained.
I was able to get in earlier than my appointment time. Same day, no wait.
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April 2024 by Caitlyn Dias
If I could give zero stars I would. I was just walking in it was 1:28 on my watch they closed the divider for lunch break. And ignored me. I need one prescription for my daughter who is sick.
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March 2024 by RM Cervone
The CVS in Hudson is perpetually severely understaffed, especially in the pharmacy. They have to close the drive thru window frequently as they don't even have enough clerks to staff the window and the counter.
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February 2024 by Z A
It takes the pharmacy up to a week to refill a prescription. If you really need a prescription, they expect you to come in the store and demand it and then you have to come back three hours later. The drive-through window window is closed and no one answers the phone. I understand they’re shortstaffed, but if they can’t fulfill an order within a reasonable amount of time, they should tell patients that so they can go to another CVS location. There should be a law about how much time a pharmacy has to fill a prescription. I am taking my family’s prescriptions elsewhere.
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February 2024 by P A
It takes the pharmacy up to a week to refill a prescription. If you really need a prescription, they expect you to come in the store and demand it and then you have to come back three hours later. The drive-through window window is closed and no one answers the phone. I understand they’re shortstaffed, but if they can’t fulfill an order within a reasonable amount of time, they should tell patients that so they can go to another CVS location. There should be a law about how much time a pharmacy has to fill a prescription. I am taking my family’s prescriptions elsewhere.
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February 2024 by J A
Refilling my medication with the wrong medicine...again. on hold 12 mins to speak to someone about it. Not sure why this place sucks now, it did not suck in the past. Anyone care anymore? Closing the drivethru was a mistake. Cvs as a corporation has gone downhill integrity wise. Now 14 mins on hold.
