I was able to drop my truck off before they opened and I got it back in a timely manner. Plus Tommy was very courteous. They also informed me of what else is wrong with my truck without me having to ask. That's very appreciative.
Phone conversation: "Hi, I'm looking to get some springs re-arched..."Gentleman on phone: "I have no idea where you can go." Literally one sentence from me, one from him. It's customary to at least say good-bye, wouldn't you think?
I can always rely on Tommy to do a great job while being reasonable and fair. I've gone to HP Spring & Brake for years. Now my dad and my kids all go there whenever they need work on cars.