H&R Block provides in-person tax preparation services with a mix of experiences reported by clients. Some customers report excellent service, describing their tax agents as helpful, friendly, patient, professional, and kind. These agents are noted for explaining the process thoroughly, offering great advice, handling paperwork promptly, and reducing stress for clients, including those who are self-employed or confused. The service can be convenient, with appointments available quickly, even near deadlines. However, other reviews are highly critical, citing high fees of $300-$400 for a service perceived as simply filling out information provided by the client. One reviewer reported never receiving a state tax refund and losing money despite paying the fee, with calls for help being unproductive. This has led some to strongly recommend using Turbo Tax instead, citing a lower cost, ease of use, and receiving their full refund. Opinions on the staff are mixed, with some people noted as decent while others received criticism.
Met with Senior Tax Analyst Raymond Troville to help with my daughters taxes. He was incredibly knowledgeable and had some great ideas that helped her with her refund. I would use him again. Very good!
March 2026
Francis Cody is AMAZING! She indeed does KNOW her stuff. Very friendly, efficient and a consummate professional!One can tell she has always your best interest in mind all the time! I recommend her!
February 2026
John was super helpful and knowledgeable with filing my tax return! He went above and beyond with getting me the best refund and helping prepare me for next year! His professionalism was top notch. Thanks John!
Specialties: Over 60 years of tax preparation experience, 100% Accuracy Guarantee, Highly trained Tax Pros who are required to pass specialty tax training each year, Max Refund Guarantee
