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“I had a problem with a bank employee not giving me my moneys when I wanted it. And it happen just as i was traveling to St Louis On business. So, a 5000.00 dollar Amex didn't get paid. But lucky enough I have been with Main Street bank for Year's. And Customer Service move moneys so Amex could be paid.
But I wanted more, So A call was made to the branch manager. The best thing I ever did.
She was able to take all my concerns, made changes in the branch. It's been a few months now.
And nothing like that has happened since.
Thank You Allison M.”
“Donna at the Leominster branch is such a pleasure to work with. When any issue arises she is the first person to always be there willing to help with a smile. She goes above and beyond for her customers and never makes them feel like they are a burden. She is Leominster’s greatest asset. Thank you Donna for helping me a few times within the past few weeks with compromised cards and for always making me feel welcomed when in the branch.”
“Marlborough branch is amazing! Staff is like family. We always feel welcome and are greeted like family when we walk in! From branch manager to the newest teller they are always happy and helpful!!”
“Without question, Avidia is the best banking institution I have been associated with and done business for in excess of 30 years.
From Denise, Chloe, Caroline, Care and Casey, all the tellers are professional, courteous, kind, caring, dedicated and do an outstanding job in their respective positions to ensure complete customer satisfaction.
Under the leadership of Lizette, Ann Marie, Kim and Lucy have handled a wide variety of business and transactional issues which have arisen over the years to once again, ensure complete customer satisfaction. Without all three working together as the fantastic team that they are, business at Avidia would suffer greatly. There is no “I” in TEAM! Congratulations to all working at Avidia from the folks behind the scenes upstairs to those on the front lines. Each one should be recognized for the outstanding job they do each and every day. It’s a pleasure to do business with Avidia and I will continue to do so and recommend Avidia to others!”
“I had an outstanding experience at the Bank of America in Marlborough, especially thanks to Patricia Whiteley. She was incredibly attentive, patient, and addressed all of my needs. Not only her, but the branch manager as well, provided exceptional service. Every time I visit this bank, I am treated with great care, and even when I don’t have a scheduled appointment, they go above and beyond to assist me. I highly recommend this branch for their exceptional customer service.”
“I’ve been doing business with Avidia Bank in Clinton for a few years now. Love the Service and the wonderful people who work there. Thanks to all your workers who always make the customer feel like family. Also in Hudson and Northboro. They have had great training!!!”
“Generally, this is one of the best & credit unions are much preferred over the regular established banks.
Employees, most times, are courteous & knowledgeable. Banking procedures & record keeping flawless! I have done my banking business there for 30 plus years & never a glitch.
Online banking equally good except they do a lot of online maintenence. It often occurs during business hours & you cant access your account information. You can phone them but not convenient for detailed inquiries & money tranfers etc.”
“This is my second car loan from St Mary's and I still impressed with the customer services. They are super friendly, professionals and they take care of my issues in one single call.”
“My experience at this branch was absolutely awesome! As soon as I walked through the door, I was acknowledged and warmly welcomed. Everyone was courteous, professional, and genuinely helpful.
This is worth mentioning because nowadays it’s rare to find a bank that truly cares about its customers. I definitely felt that they cared about me, my transaction, and my business. The level of customer service I received was outstanding, and it made a lasting impression.
Highly recommend this branch for anyone looking for friendly, professional, and attentive service!”
“I contacted the bank right at opening needing an international wire completed before the cutoff. The team worked quickly and made it happen the same day! Great thanks to Maria Penniman and Ellen McKenzie for the efficiency and support!”
Open 24 hours
210 New Lancaster Rd, Leominster
Banks
“Process is always quick and easy and I always enjoy the little things they leave out for free. Doing anything with them I trust and is always a blast to go through knowing they are trying to get it done as quick as I do. DCU is a great choice if you want good interest rates, low fees, and easy online banking. It's member-focused, meaning they put you first, and offers lots of financial products. You can use it for savings, car loans, or home loans – it's a reliable place for your money.”
“At 15 mins to close, had to bring my mom in to replace her debit card after false charges (which they re-embursed right away) Tony helped us almost immediately as he was finishing with another customer (that seemed just as impressed) Tony was extremely patient, professional and kind, like talking to a friend :)
Thanks Tony! Hope you get your lab soon ?”
“These people literally spent 3 hours helping me work through a difficult wire to close on my home and I wasn't even a member. I was using shared branching. I will be a member soon though! ?”
“Kate from Main St Leominster is an absolute asset to this credit union.
She is smart, engaging, patient, and accommodating to the point beyond expectations. I had not intended to do anything besides banking here. Instead I’ve been educated and was set up in with resources I never knew of. Kate is why I never will bank elsewhere again!”
“mary Kate was amazing and able to get our accounts all dealt with after major fraud breech. truly appreciated the help and professionalism provided to us during the difficult situation.”
“Aiden was polite and efficient when helping me with an online banking issue. For me, these technical issues are usually a nightmare, but he resolved it quickly.”
“Tellers are always friendly and helpful. I love the online portal. It is very easy to do most transactions online. The CU offers some of the best CD rates and terms. Overall I am very pleased with Webster Federal Credit Union.”
“A truly welcoming professional Bank that has been an absolute pleasure doing business with. Zero complaints. I use to be a part of the cities local back for over 50 years. The past 10 years has been a terrible experience. Not just attitudes, wait times when I'm the only one making a small transaction. I've been with Enterprise Bank over a year and they go out of there way for everyone. I never thought I would write a review for a bank. The branch manager at the John fitch office is amazing as are all the staff. I would give 10 ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ Thank you! Gene”
“I haven't dealt with this branch but I had my truck financed through them almost 2 years ago and got a great rate. Then about 6 months later I got a pre-approved credit card from them without applying. It has a $6,000 line with 0% interest for 22 months double cash rewards and more. I had 2 problem's in that time once I tried to send $ to pay loan payment and it ended up on my credit card and the other time I mailed the loan payment and the check didn't show up for 3 weeks. I paid online when I saw it was 4 days overdue and then when The check showed up and it processed and I had now made two payments in one month which I couldn't afford. Both times when I called the credit union whoever answered the phone helped me address the situation the last time the woman was nice enough to cancel the older payment that I had made online in order to get me my money back quicker and the first time I don't remember how they handled it but it was very simple for me to deal with it I just had to call and explain my situation and they helped me get my money back. I don't bank with them I do have the savings account with the $10 I put in in order to get the loan but I had never even heard of them they don't have any branches near me if they did I would happily deal with them and hopefully when I trade in my truck I will be able to get another loan through them”
“While waiting in the teller line, a manager approached me to ask if she could help instead of waiting. My transaction was done promptly and professionally. Thank you!”
“Such nice staff always in a great mood and easy to work with. Staff even noticed my birthday had passed recently and wished me a happy birthday. So friendly great service!”
“Webster’s is like “Cheers!” The moment you walk in they greet you and go out of their way to help you . My entire family have accounts here.My husband and I have had accounts here for over 40 years. We are happy they are part of our community. Hal & Mary Dennen”
“Huge kudos to Elian who patiently and effectively helped me with a rather tricky request involving Power of Attorney documents, faxes, e-mails and phone calls. Online and mobile apps are sometimes useful but every now and then you need help from a real human being. Thanks!”
“I have been a TD Bank customer since 2020. This location is clean and quiet. All employees are helpful and friendly. The only issue I had, which occurred some time ago, was with a very rude representative on the phone, not from this branch, though. In general, I am satisfied with their app, and I find it easy to navigate.”
“Jess Fischer is the best employee LCU has ever hired. She was thorough, very understanding and extremely helpful. Cannot thank her enough for her help getting me a car loan so quickly and smoothly.”
“My family has been banking with All One Credit Union for 17 years, all the way back to when they were Leominster Credit Union. Our first car loan and first mortgage were both with them. They have always been extremely helpful, friendly, and professional. I highly recommend making them your bank.”
“Great products, committed to customers. A savings bank that still continues to provide mortgages as it has since its inception.. integrity and committed to its footprint is exceptional.”
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“We have been a member at the Lancaster WCU for many years, and are so pleased with the staff especially Sharon Seidl which we almost always work with, keep up the Great work.”