Metro by T-Mobile has been praised for its friendly and helpful staff. Customers appreciate the professional service provided by employees like Kevin, Mohamed, Kiara, Mariel, Raul, Freddie, and Marieliz. Kevin and Mohamed quickly assisted with technical issues, such as unlocking a phone, while Kiara offered patient and detailed help with transferring information between phones, leaving a positive impression. The staff members are described as well-informed, kind, and dedicated to providing good customer service. Customers also value the welcoming environment and the staff’s willingness to own the service experience, which results in overall satisfaction. Despite some minor issues like difficulty locating a customer in the system, the staff consistently delivers helpful and friendly support, making customers feel valued and satisfied with their visits.
Kevin & Mohamed really nice and helpful. There was another guy to the far left register who couldn't even find my uncle in the system. However, Kevin was able to find me right away and then Mohamed provided me with assistance to unlock my uncles phone. This was all on the afternoon of Jan 19th, likely around 3:30 or so
December 2023
Love this store Raul helped me with a great upgrade price ! Recommend a lot great guy ! Raul
November 2023
Excellent service from Fred and RauFast service. Thk you
