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“This place earns my five-star review. The employees/owners are respectful, courteous, transparent, competent, diligent, and prompt. My MacBook was not turning on. I was going to bring it to Apple for diagnostic and possible repair. However, I noticed the waiting list was too long and decided to take my chance with this place. Although this place is also very busy, the people who work there are cordial and go beyond to exceed customers' satisfaction. The owner diagnosed the MacBook, ordered the parts, and beautifully repaired it very promptly as promised, and without the need for me to make several trips there. He also stands behind the repair in case the MacBook breaks again. In fact, he kept me informed by calling me at every step to update me on the status of the repair. I am very happy with the service and will refer my friends and Family to this place.
THAT'S WHAT WE CALLED A GREAT PLACE!”
“Wendy is the absolute best! She stayed late and gave excellent customer service! She really cares about her customers and went above and beyond! A+++ 5 stars! I recommend anyone to come here”
“The staff is amazing?! I've been helped by 3 different employees since being a customer?, they have great personalities and they seem to know what they are doing ???. But seriously, I have been to metro on Essex and the one on Broadway ( in Lawrence), both locations have the best employees?! They all deserve raises ??♀️”
“The gentleman worked very hard for me in my situation that I was trying to handle he even went above and beyond for me so I am more than grateful for that however I did have to switch my number and my phone but only temporarily I've never met a cell phone agent that put so much hard work into his job for a customer the way that he had for 3 days straight”
“They replaced my daughter’s iPhone 13 screen. Best price I had gotten. Staff was super nice. They have a lot of good stuff too. I will definitely go back there and recommend them to others.”
“Kevin & Mohamed really nice and helpful. There was another guy to the far left register who couldn't even find my uncle in the system. However, Kevin was able to find me right away and then Mohamed provided me with assistance to unlock my uncles phone. This was all on the afternoon of Jan 19th, likely around 3:30 or so”
“I had an Extreme Magnificent encounter with the Manager Vivian, Very Satisfactory an from Florida & both times I entered the Store she is extremely attentive to her customers. I am a satisfied customer 1,000%. Thank you & keep up the great
work”
“They really have had a better service and change of personnel, so let's not judge the current by the above. They really have had better service and staff change, so let's not judge the current by the previous”
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“Erik explained all steps re a new phone He was very patient as we needed things repeated
He remained calm relaxed and that helped us as I had gone to another Verizon and it was completely different
I would go back for another phone from him!”