Verizon, an authorized retailer with stores in Massachusetts, New Hampshire, and Maine, is known for its excellence in cellphone retail and customer service. Customers have praised the staff's professionalism, patience, and willingness to assist with various issues, from setting up new phones to resolving complex problems. The stores are praised for their calm and relaxed atmosphere, which helps customers feel at ease. Erick, a particularly helpful employee, is commended for his efficient service, clear explanations, and availability for future assistance. Overall, Verizon's customer service is highly regarded, with customers appreciating the staff's efforts to provide a positive experience.
Erick was great until something went wrong with the phone. Then I was told I would have to go to the Apple store to have the phone replaced. All calls would go to voicemail. He tried to fix it. but couldn't. I wanted the phone replaced. Not happy.
August 2026
Edwin was really patient with my dad when handling our provider switch and new phones. He even stayed past closing to finish setting up our phones!
August 2026
He was nice and he was patient was not rude to me he did his job
