-
February 2024 by Michael J Senecal
Always get get good service from the gentleman in charge.
-
February 2024 by Kathryn Turco
Nelson was extremely helpful with showing me how to use my new phone.
-
January 2024 by John Dehler
A Verizon rep that works separately from this store recently transferred his cell phone over to Verizon to help understand the product better. When the SOS appeared instead of any network connection, the Verizon rep went into this Verizon store to ask for help. He was told no. The rep asked for access to wifi to be able to contact others for help. He was also denied access to WiFi and asked to leave.I’m sure this isn’t representative of the store; as this individual represents Verizon as well - I know it does not represent Verizon. I just think we could be the best, cohesive telecommunications company. it upsets me that this was an action in the wrong direction. Let’s have some pride in our red checkmark
-
January 2024 by Henny Abreu
Easy to navigate
-
January 2024 by Carlos Morel
Very helpful and diligent with dealing with customers, recommend the attention 100%
-
January 2024 by Arlenys Almonte
Erick was very Knowledgeable, respectful, proactive and smart.
-
January 2024 by Irenenjeri Walters
Nilson was kind and patient with my request and very prompt.
-
January 2024 by Jeff Miller
Eric helped me get a great deal on a new Samsung S23. I had a virus that was not fixable and Eric saved the day!!
-
January 2024 by Caonabo Camilo
Best service, very smooth, you are in and our with your problem solve.
-
January 2024 by Nancy Carey
On Thursday, January 4th, I went to the Verizon store on Winthrop Ave in North Andover because I had received texts that my phone was infected with a virus.As I entered, I was immediately greeted by Efrain. When I explained to him that my fear and urgency that this compromise of my personal data and security could have dire consequences, Efrain skillfully and confidently calmed me down and proceeded to address the task at hand. He assured me that he would fix the problem. He asked a few questions, then told me that my phone had been hacked.He confidently employed a number of steps and troubleshooting techniques that would have worked, but because my phone was so old, the phone’s security capability was questionable.I asked Efrain to advise me on the purchase of a new phone, which he did, and I couldn’t be happier.While Efrain’s knowledge of fixing cell phones is noteworthy, I was particularly impressed with his personal confidence, politeness, and engaging nature that is obviously rooted in his ability to apply the quality training that he has mastered.It is reassuring to know that Verizon has employees like Efrain who strive to provide outstanding service to ensure optimal customer care and satisfaction.Please share these comments with Efrain.Thank you.
-
December 2023 by Wandajune Bishop-Towle
Great service. Helped us find new service options.
-
October 2023 by Paying C.
if you go to the store in Lawarnce mass just dont ask for service if there a boy named Palbo working i was at the store he was he was very impolite and even threated for me to ever come back to the store after kicking me out for no reason just because he said he didn't like me.
-
October 2023 by lynne scarfo
Erick was very helpful and knows all there is to know about cell phones. He was prompt and polite. I highly recommend this location for service and Verizon products.
-
October 2023 by Kevin Moran
Erick was really helpful, I went to a different store and got quoted a lot higher then the deal he gave me in store.
-
October 2023 by Dan McCarthy
Nilson was informative friendly and customer focused, handling three customers at once as iPhones were flying off the shelf. Top rated.