Allied Van Lines

Movers
Hours: Allied Van Lines, through its local agent ABC Moving & Storage, receives mixed reviews that highlight both significant strengths and areas for improvement. Many customers report positive experiences with the moving crews, describing them as great, hardworking, and efficient even in difficult conditions like extreme heat. Reviews note that crews can unload a truck quickly, put items together, and complete jobs in impressively short times like 90 minutes, with nothing broken or nothing missing. Customers frequently state they would highly recommend the crews. However, the company's office and account management face consistent criticism for poor communication. Customers report the office can be slow to respond to emails and phone messages. There are instances of unacceptably poor communications, such as only confirming loading or delivery dates on the very morning of the service, after days of uncertainty. This lack of clear, timely information is noted as a significant source of stress during the moving process. While most items typically arrive intact, there are occasional reports of damage, such as a desk with extensively snapped legs, which customers feel should have been prevented with proper packing procedures. The performance of individual staff can be inconsistent; while many workers are praised for being great and working hard without slacking, others are criticized for being lazy, lollygagging, or being nowhere to be seen, which can slow the process. Overall, moves are often described as successful and reasonably priced, but the company acknowledges it is always learning and making changes for the better for its staff and customers.

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1. Leominster, Massachusetts