Best Buy is a well-organized store with plenty of products on the shelves. The staff is great, knowledgeable, and professional, often going above and beyond to help. Employees are friendly, helpful, unfailingly pleasant and polite, and show a willingness to listen to customer challenges. They provide great suggestions, thorough service, and walk customers through products and troubleshooting with cooperation and humor. The customer service is great, making processes like returns, swaps, and installations a smooth and positive experience. Setting up appointments is also a smooth process with helpful advice. However, the store is frequently out of everything, with particular mention of a sad video game section that is mostly out of stock, sometimes requiring customers to visit another location. While the installation and service experiences are often highlighted positively, some customers note that general in-store assistance can be lacking, wishing for more associates to check in with them browsing the departments. Overall, many customers have positive experiences, especially with specific services, and would consider returning for future tech needs, viewing the brick and mortar store as crucial for the local economy.
They have adapted well to bring the Last big box store to find electronics you need... on the shelf. Suggest using the website to check availability. Well stocked and friendly staff. Although on line shopping is cool, it is nice to see a big box store still in business and presumably doing well.
July 2026
I've forgotten the salesperson name but he was terrific!! He spent time discussing the various phones and spent time helping set up the new phone. He went above and beyond his job to work with us
July 2026
Knowledgeable staff and great selection. Thank you
