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“Great place with reasonable prices and the customer service was so good. They help with all the doubts you have regarding your device and the service super fast and clean. I 100% recommend this place 10/10.”
11AM - 5PM
975 Merriam Ave Ste 139, Leominster
Mobile Phones
“I want to thank Richard who treated me very well, he gave me all the information I needed, he was very kind and I thank him very much from the bottom of my heart. I wish cricket had many employees of this magnitude, thank you very much.”
“If you want great service and I’m sure you do, go see Carlos the Manager, he will take care of you and more! I had my two sons with me, one of which was getting a new phone, Carlos was multitasking like a king and patient and kind. I had a big order with also adding a new iPad and Apple Watch which I’ve never used before. He took the time to show me everything with it, while ringing me up and helping my son with his phone. We were a big undertaking and Carlos aced it. So friendly and kind and knowledgeable! Go see him and his team!”
“I saw the reviews, went out of my way to come here, and it’s true. Debbie is the best. If you’ve been frustrated by other in-store experiences then this is the answer. You’ll get what you need. You’ll get a good deal.”
“I had an incredible customer service experience at the T-Mobile store in Leominster, MA. Sean and Julia were both extremely helpful, but Sean truly went above and beyond.
I spent nearly four hours at the store upgrading my phone, and throughout the entire process Sean was patient, knowledgeable, personable, and professional. He made me feel completely comfortable and never rushed me. He took the time to answer all of my questions and made sure everything was set up correctly before I left.
Both Sean and Julia exceeded my expectations with their customer service, but Sean’s attention to detail and genuine care for customers really stood out. Their knowledge was spot-on, and I left feeling confident that I had received the best possible service.
I completely trust this team and would highly recommend anyone looking for a great T-Mobile experience to visit this location. Thank you, Sean and Julia, for making what could have been a stressful process so easy and enjoyable!”
“The man at the metro on mechanic at Leominster is the best. My husband Scott and I always go to just his store because of how friendly and helpful he has always been to us. Plus being so loyal to my husband and I we always stay loyal back to him!! Thanks for all the help you have always done for us!”
“They have adapted well to bring the Last big box store to find electronics you need... on the shelf. Suggest using the website to check availability. Well stocked and friendly staff. Although on line shopping is cool, it is nice to see a big box store still in business and presumably doing well.”
“I came to this retailer to switch from Verizon. Pretty much everything that could go wrong did but mostly through a comedy of errors. I was offered a 2-week free trial of internet, t-mobil billing department charged me. Within two days my application for a trade-in premotion was denied, but they hadn't even send me the return box with prepaid postage. It was one problem after another. At this store, my situation was elevated directly to the manager immediately and she repeatedly went to bat for me. She used their internal phone lines to get someone on the phone quickly and navigated that stressful process FOR me. I didn't have to argue with customer service agents or navigate confusing phone systems. Then, when all else fails (t-mobil wasn't going to honor the 2 week free trial), the manager worked with her district manager to get credits put on my bill that would cover the cost. All without me having to really lift a finger. I am sure that is not everyone's experience, but I can only speak to my own experience. Great people at this store.”
“Michael deserves his role as manger. Although he wasn't able to help me on site he explained clearly how to call Verizon to fix my issue. He took the time to explain my account so I was prepared to speak to Verizon. He made a frustrating situation solvable. Thank you”
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Mobile Phones
“Jennifer was absolutely amazing. When I walked in, there were 4 people in line ahead of me. She kindly and professionally answered all my questions about the new phone as well as looked up options for delivery before a time crunch. Once I decided on a phone, she helped me set it up. Three hours later, I walked away with a new phone and feel good about the entire experience. She could have been frustrated with it taking so long and me keeping her after close, but instead she continued kindness throughout the entire interaction. All this while helping several customers while I waited on my phone to transfer.”