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“Just had a GREAT experience with Brian. I bought a printer and also recycled my old one. He helped me to make sure I was getting my rewards points and also a discount from a coupon on ink I purchased. Also observed his interaction with another customer and he was very kind and helpful to her as well.”
“I walked into the store, had trouble finding the ink i needed for my
Brothers printer. Found a young man who check to see if they had in stock . They didn't. But he had it shipped to my home, next day
without any extra charge. NOW THAT IS SERVICE. Plus he was
pleasant and had a smile on his face. Good job Staples.”
“I had an excellent experience with the UPS location in Northampton. The staff was incredibly friendly, professional, and efficient. They went out of their way to answer all my questions and made sure my package was handled with care. The process was quick and stress-free, even during a busy time. It’s clear they really care about customer service and doing their job right. I highly recommend this location to anyone needing reliable shipping or support—definitely a five-star experience!”
“I Live at 241 Jackson st 2E and there always seems to be a prob When delivering my mail especially stuff I have tracking for two times this week they did not deliver my package one packages that got sent back to the sender stating that I had moved and there was no forwarding address when I have not moved and I just checked the tracking on my second package that has been sent back to the post office pending address verification and when I check the address that I put to be shipped to on the sites that I ordered from they are all the correct address so I don’t know what is going on with this post office…… update to my original review I did get a call back from the supervisor at this location she was very helpful and helping me figure out what the problem was and also resolving the problem I’m appreciative of Miranda and all her help”
8:45AM - 12:30PM 2:30 - 4:45PM
12 Garage Rd, Sunderland
Shipping Centers
“People rarely take time to write positive reviews for exceptional service so I wanted to write a quick one for this Post Office. I used to live near this one but have since moved. However, I drive out of my way to go here. The gentleman inside always seems friendly and helpful as he was today. Thanks so much for what you do.”
“This is a great post office and such a pleasure compared to more urban areas I've lived in. Staff is patient and efficient and lines are usually not an issue.”
“The best ever the service the people and the most historical building. We hope this post office in downtown Amherst will last forever. It does bring out lots of town of Amherst style. we love Miss Nancy, always kind, thoughtful and the best customer service ever. Thank you!”
8AM - 4:30PM
186 Russell St, Hadley
Shipping Centers
“I have been to my fair share of post offices from ALL over the greater US, and the Hadley location is by far one of the best ones I’ve been to. The staff are always helpful and courteous whenever I’ve need their service. Their selection of packages are well stocked. If you’re ever in the need for a box or padded envelope, they offer a decent selection to choose from. Kudos to the USPS team here. I appreciate you.”
9AM - 1PM 2 - 5PM
7 School St, Hatfield
Shipping Centers
“Sometimes the line can get a little long with only one person being upfront taking care of business aside from that I have nothing negative to say how about our post office here in Greenfield Mass ?”
8:30AM - 6:30PM
6 University Dr Ste 206, Amherst
Shipping Centers
“An Essential, Brutalist Masterpiece
I used to come here expecting a standard, sterile corporate transaction. How naive. This isn't a shipping center; it is a high-concept, black-box theater installation exploring the existential weight of modern consumerism.
My journey began in a state of pure visceral disgust. The protagonist—a method-acting savant of misanthropy—has spent a decade perfecting a performance of weaponized apathy. I watched him process my Amazon returns with a calculated, tectonic slowness, executing a series of unwarranted intermissions into the back room to engage in what I can only describe as 'interpretive, spiteful box-taping.' The entire experience was set to a relentless, blistering soundtrack of tech-death metal that perfectly mirrored the breakdown of human civility.
But as I stood under the harsh fluorescent lights, disgust gave way to science. I realized I was witnessing a masterclass in psychological friction.
In a moment of sudden enlightenment, I broke the fourth wall. I bypassed the standard customer script, refused the receipt, and commended his prompt, professional, no-nonsense service and immaculate taste in blast beats. I told him I respected how real he is, and how refreshing it is that he refuses to engage in the capitalist delusion of pretending to like human beings.
The performance immediately shifted. The system short-circuited. I caught the rarest glimpse of a confused, existential smirk.
This man is a local legend and a hero of the avant-garde. If you want a fake smile, go to Hadley. If you want to confront the raw, unvarnished truth of the human condition while dropping off a prepaid return, this is the highest form of art in Amherst.”
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“Every time I've had to go to the UPS store I've always had amazing service by the team here. They are welcoming, knowledgeable and my packages are always taken care of with professionalism and care.”