PODS Moving & Storage provides portable moving and storage containers with contactless delivery and pick-up across North America. Customers describe the delivery, pick-up, and redelivery process as smooth, convenient, and fine, with excellent, friendly drivers who communicate well. The service offers a flexible solution for moving or storage needs. However, experiences can vary. Some customers report excellent and award-winning customer service, noting that the care team is helpful in resolving issues. Specific staff members are praised for their kind, wonderful, and calming demeanor when assisting with problems like a stuck door or shifted items. Conversely, other reviews mention difficulties, including a billing system change that caused a very large bill and complications when changing dates online, which can cause delays. One significant complaint involved rodent damage and feces found in a unit stored long-term, despite no food being stored inside. Overall, PODS is noted for its convenient service network, but experiences depend on individual circumstances and potential issues with billing, scheduling, or storage facility conditions.
