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“I had a problem with a bank employee not giving me my moneys when I wanted it. And it happen just as i was traveling to St Louis On business. So, a 5000.00 dollar Amex didn't get paid. But lucky enough I have been with Main Street bank for Year's. And Customer Service move moneys so Amex could be paid.
But I wanted more, So A call was made to the branch manager. The best thing I ever did.
She was able to take all my concerns, made changes in the branch. It's been a few months now.
And nothing like that has happened since.
Thank You Allison M.”
“My debit card was flagged for fraudulent charges early Saturday morning. Luckily, I was able to speak to representative very quickly and have the card deactivated before anything else could happen. I was able to go to the Pepperell location and receive a new debit card immediately. Robert was so kind and began helping me as soon as I walked through the door. He made me feel so comfortable and was very easy to talk to. I am including a picture of my dog because he was also happy with the wonderful customer service.”
8:30AM - 12PM
470 Lancaster St, Leominster
Banks
“Donna at the Leominster branch is such a pleasure to work with. When any issue arises she is the first person to always be there willing to help with a smile. She goes above and beyond for her customers and never makes them feel like they are a burden. She is Leominster’s greatest asset. Thank you Donna for helping me a few times within the past few weeks with compromised cards and for always making me feel welcomed when in the branch.”
“My experience at this branch was absolutely awesome! As soon as I walked through the door, I was acknowledged and warmly welcomed. Everyone was courteous, professional, and genuinely helpful.
This is worth mentioning because nowadays it’s rare to find a bank that truly cares about its customers. I definitely felt that they cared about me, my transaction, and my business. The level of customer service I received was outstanding, and it made a lasting impression.
Highly recommend this branch for anyone looking for friendly, professional, and attentive service!”
“Kate from Main St Leominster is an absolute asset to this credit union.
She is smart, engaging, patient, and accommodating to the point beyond expectations. I had not intended to do anything besides banking here. Instead I’ve been educated and was set up in with resources I never knew of. Kate is why I never will bank elsewhere again!”
“At 15 mins to close, had to bring my mom in to replace her debit card after false charges (which they re-embursed right away) Tony helped us almost immediately as he was finishing with another customer (that seemed just as impressed) Tony was extremely patient, professional and kind, like talking to a friend :)
Thanks Tony! Hope you get your lab soon ?”
“Process is always quick and easy and I always enjoy the little things they leave out for free. Doing anything with them I trust and is always a blast to go through knowing they are trying to get it done as quick as I do. DCU is a great choice if you want good interest rates, low fees, and easy online banking. It's member-focused, meaning they put you first, and offers lots of financial products. You can use it for savings, car loans, or home loans – it's a reliable place for your money.”
“A truly welcoming professional Bank that has been an absolute pleasure doing business with. Zero complaints. I use to be a part of the cities local back for over 50 years. The past 10 years has been a terrible experience. Not just attitudes, wait times when I'm the only one making a small transaction. I've been with Enterprise Bank over a year and they go out of there way for everyone. I never thought I would write a review for a bank. The branch manager at the John fitch office is amazing as are all the staff. I would give 10 ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ Thank you! Gene”
“Webster’s is like “Cheers!” The moment you walk in they greet you and go out of their way to help you . My entire family have accounts here.My husband and I have had accounts here for over 40 years. We are happy they are part of our community. Hal & Mary Dennen”
“Aiden was polite and efficient when helping me with an online banking issue. For me, these technical issues are usually a nightmare, but he resolved it quickly.”
“I've had three banks and this one by far has the best policies. I love that with my checking account getting direct deposit, they rebate up to $15 in ATM fees a month. The staff has always been exceptionally friendly with me, and I've never had a single issue with them financially (which is saying a lot given my experiences at other small town banks). I definitely prefer using a more local bank to a National one, and RBT is a good one for sure. Interest rates are fair, if not generous, and they require no minimum balance for most of their account types. If you're just a simple human looking for simple banking like I was then RBT is definitely the way to go.”
8:30AM - 12PM
21 Main St, Shirley
Banks
“Always kind and helpful. Never too busy or long lines in the lobby. Called and spoke to a person with an important question, said they would call back soon ... and they called back within minutes with the answer I needed. I've used 3 different banks in this town, and this was the only one that has been zero hassle. Great bank”
8:30AM - 12PM
130 Whalon St, Fitchburg
Banks
“Looking for the best FOREX & STOCK Account Manager? Then I've brought you to all good news that Sherry Sherry is the Best FOREX, STOCK, BINARY OPTION & IQ OPTION online Trader, who can turn $500 into $6,500 in just 4days.... Ever since she started trading for me, I have never had any reason to regret my knowing her... contact her now”
“visited the Leominster location on main street and had the pleasure of meeting Jessica. She was professional and confident. She introduced me to Jennifer Phelps (manager) who assisted in opening my checking and savings account. I had such a pleasant experience, beyond my expectations. I was very impressed with the assistance provided. Earlier in the day I visited LCU and left due to a negative experience. Jennifer was patient, kind, with no judgement. She is just amazing at her job and her customer service skills are superb. She made sure I was aware of each program offered along with financial guidance. Thank you for the experience.”
“I have banked with LEFCU for a couple decades and have had several loans with them. What I like the most is the customer service. When I call, there is never a wait time.”
“Hanscom Federal Credit Union has been exceptional for both our personal and business banking.
We use them for personal checking and savings as well as business accounts, and their rates are consistently competitive. The products are strong, but what truly sets them apart is the service.
Their mobile app is intuitive and reliable, making day to day banking simple and efficient. In person, the experience is even better. Every time we walk in, we are greeted warmly and treated like long term members, not transactions.
Whether we are resolving an issue, opening a new account, or simply asking questions about options, the team is knowledgeable, responsive, and thorough. They make sure everything is handled correctly and clearly explain what we need to know.
Hanscom Federal Credit Union combines excellent financial products with genuinely personal service. We could not recommend them more highly.”
“I was changing banks and consolidating accts. I was sick of old bank and fees. They had many choices and very helpful. I have other accts here, and other places. The only reason I didn't give 5 stars is because I wish hours were longer on a few days.”
9AM - 12PM
400 Mechanic St, Leominster
Banks
“I've been doing business with TD Bank both in downtown Leominster as well as the one on International Speedway,in Daytona beach Fl.they have been excellent at both places.”
9AM - 2PM
367 Summer St, Fitchburg
Banks
“I worked with Rebecca Mendes yesterday-Monday morning and wow...She was amazing. Not only did she provide service with a smile, she was kind and professional. Hard to find great customer service these days...Rebecca provides it very well. Keep it up!”
9AM - 12PM
72 Park St, Ayer
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“While waiting in the teller line, a manager approached me to ask if she could help instead of waiting. My transaction was done promptly and professionally. Thank you!”