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8AM - 4PM
7 Main St, Ayer
Banks
“I had a problem with a bank employee not giving me my moneys when I wanted it. And it happen just as i was traveling to St Louis On business. So, a 5000.00 dollar Amex didn't get paid. But lucky enough I have been with Main Street bank for Year's. And Customer Service move moneys so Amex could be paid.
But I wanted more, So A call was made to the branch manager. The best thing I ever did.
She was able to take all my concerns, made changes in the branch. It's been a few months now.
And nothing like that has happened since.
Thank You Allison M.”
8AM - 4PM
80 Main St, Pepperell
Banks
“My debit card was flagged for fraudulent charges early Saturday morning. Luckily, I was able to speak to representative very quickly and have the card deactivated before anything else could happen. I was able to go to the Pepperell location and receive a new debit card immediately. Robert was so kind and began helping me as soon as I walked through the door. He made me feel so comfortable and was very easy to talk to. I am including a picture of my dog because he was also happy with the wonderful customer service.”
8:30AM - 5PM
1316 Main St, Leominster
Banks
“Kate from Main St Leominster is an absolute asset to this credit union.
She is smart, engaging, patient, and accommodating to the point beyond expectations. I had not intended to do anything besides banking here. Instead I’ve been educated and was set up in with resources I never knew of. Kate is why I never will bank elsewhere again!”
“Great costumer service. Very professional and polite. But most of all down to earth. You can talk to them like you would with your friends and family. Totally recommend. Ten stars”
8:30AM - 6PM
138 NH-101A, Amherst
Banks
“I have been a member for years! I have no complaints about service, hours, or anything else for that matter. All of my family members have been there for years too. Recommended to anyone.”
8AM - 5PM
9 Sack Blvd, Leominster
Banks
“My experience at this branch was absolutely awesome! As soon as I walked through the door, I was acknowledged and warmly welcomed. Everyone was courteous, professional, and genuinely helpful.
This is worth mentioning because nowadays it’s rare to find a bank that truly cares about its customers. I definitely felt that they cared about me, my transaction, and my business. The level of customer service I received was outstanding, and it made a lasting impression.
Highly recommend this branch for anyone looking for friendly, professional, and attentive service!”
9AM - 5PM
420 John Fitch Hwy, Fitchburg
Banks
“A truly welcoming professional Bank that has been an absolute pleasure doing business with. Zero complaints. I use to be a part of the cities local back for over 50 years. The past 10 years has been a terrible experience. Not just attitudes, wait times when I'm the only one making a small transaction. I've been with Enterprise Bank over a year and they go out of there way for everyone. I never thought I would write a review for a bank. The branch manager at the John fitch office is amazing as are all the staff. I would give 10 ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ Thank you! Gene”
Closed
9 Ash St, Hollis
Banks
“I ran into this location with a couple of problems that have nothing to do with banking. They were so helpful, I have to wonder if they're this good to me as a non-customer, how good are they to their customers? Bravo! Particularly at a time when customer service appears to be eradicated from business practices.”
8:30AM - 6PM
65 North St, Fitchburg
Banks
“Webster’s is like “Cheers!” The moment you walk in they greet you and go out of their way to help you . My entire family have accounts here.My husband and I have had accounts here for over 40 years. We are happy they are part of our community. Hal & Mary Dennen”
“While waiting in the teller line, a manager approached me to ask if she could help instead of waiting. My transaction was done promptly and professionally. Thank you!”
“I've had three banks and this one by far has the best policies. I love that with my checking account getting direct deposit, they rebate up to $15 in ATM fees a month. The staff has always been exceptionally friendly with me, and I've never had a single issue with them financially (which is saying a lot given my experiences at other small town banks). I definitely prefer using a more local bank to a National one, and RBT is a good one for sure. Interest rates are fair, if not generous, and they require no minimum balance for most of their account types. If you're just a simple human looking for simple banking like I was then RBT is definitely the way to go.”
8:30AM - 5PM
20 Adams St, Leominster
Banks
“Aiden was polite and efficient when helping me with an online banking issue. For me, these technical issues are usually a nightmare, but he resolved it quickly.”
“Always pleasant. I do not have an account through Rollstone, however my place of employment does so I can easily pop in or drive to the teller window and cash any work checks in a jiff - and I have been for the past 3 years! Only problems I've ever had was trying to reach the drive thru canister in a lifted truck LOL!”
9AM - 6PM
308 Main St, Groton
Banks
“FROM DONNA PARKER (on John Parker's email)WCU (Groton office) went through a period where we were unhappy with the service, especially with no one answering the phone!!! FYI/One time, I called the Littleton office asking why wasn't anyone answering calls in the Groton office? (Please note, at that time, I mentioned this fact to someone at the Groton office, when someone finally answered.) Maybe, this was due to the post-COVID chaos that companies were experiencing?Recently, on our last few visits there, it appears that they seem to be 'righting the ship!' And, it is great to see the lobby has been restored to a more modern bank-like atmosphere, now being more inviting and far less claustrophobic.Also, at this time, we want to give a SHOUT OUT to Bethany Schlaich! She is very knowledgeable and always makes good suggestions to us. She has assisted us many times before her leave, and we are very glad she is back!Thank you! :)The Parkers”
8:30AM - 4PM
21 Main St, Shirley
Banks
“Always kind and helpful. Never too busy or long lines in the lobby. Called and spoke to a person with an important question, said they would call back soon ... and they called back within minutes with the answer I needed. I've used 3 different banks in this town, and this was the only one that has been zero hassle. Great bank”
8:30AM - 4PM
75 Main St, Leominster
Banks
“visited the Leominster location on main street and had the pleasure of meeting Jessica. She was professional and confident. She introduced me to Jennifer Phelps (manager) who assisted in opening my checking and savings account. I had such a pleasant experience, beyond my expectations. I was very impressed with the assistance provided. Earlier in the day I visited LCU and left due to a negative experience. Jennifer was patient, kind, with no judgement. She is just amazing at her job and her customer service skills are superb. She made sure I was aware of each program offered along with financial guidance. Thank you for the experience.”
“I have banked with LEFCU for a couple decades and have had several loans with them. What I like the most is the customer service. When I call, there is never a wait time.”
8:30AM - 4PM
130 Whalon St, Fitchburg
Banks
8:30AM - 4:30PM
780 Main St, Fitchburg
Banks
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“Hanscom Federal Credit Union has been exceptional for both our personal and business banking.
We use them for personal checking and savings as well as business accounts, and their rates are consistently competitive. The products are strong, but what truly sets them apart is the service.
Their mobile app is intuitive and reliable, making day to day banking simple and efficient. In person, the experience is even better. Every time we walk in, we are greeted warmly and treated like long term members, not transactions.
Whether we are resolving an issue, opening a new account, or simply asking questions about options, the team is knowledgeable, responsive, and thorough. They make sure everything is handled correctly and clearly explain what we need to know.
Hanscom Federal Credit Union combines excellent financial products with genuinely personal service. We could not recommend them more highly.”
9AM - 4PM
163 Main St, Groton
Banks
“5-Star Review: Citizens Bank – Groton Branch
I’ve been a long-time customer of Citizens Bank, and this was my first visit to the Groton branch. The staff and manager here were extremely polite, professional, and genuinely helpful.
Compared with my many years of banking at the Littleton branch, the Groton branch truly feels like coming home — warm, thoughtful, and efficient. They helped me right away with great professionalism and care.
From now on, I’d rather drive an extra 20 minutes just to come to the Groton branch. Highly recommended!”
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“Very friendly professional, and not long waiting. Competitive fees I have to admit one of the workers. Patti has kept me going there for many years because of her outstanding friendliness, professionalism and accuracy”