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August 2025 by Mark
I purchased an embroidered backpack for my son for Christmas. He started using it when he went back to school in January, and by the end of April, the plastic zippers had broke I have owned five different backpacks over the years from pottery barn kids. Two of them are over six years old, but the quality of the product being sold as diminished immensely I contacted customer support in April and again in August I was told that they do not honor any warranties outside of six months even though I had contacted in April because they did not get all the information they needed They refused my request to send a new one At the price point that you’re paying, it should not feel like you’re getting your backpack from Amazon
Pottery Barnes product has definitely been made cheaper in order for the company to make more money yet their prices did not go down I’ve attached a picture of the broken As well as the other ones that have lasted, you can noticeably see the difference in material used
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March 2025 by Dana Ventre
I was stuck between a couple of pieces for my son’s bedroom remodel and needed a lot of help. Tessa was AMAZING! She guided me through everything and was super patient with me while I was being indecisive. Thank you Tessa! I will definitely be coming back.
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October 2024 by Naazneen Sindgi
Great customer service and amazing collection of products. Certainly shop from here!
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September 2024 by Hannah Dumont Keenan
Kiki was extremely helpful and patient to me while ordering over the phone. Thank you Kiki for your kindness and patience. I appreciate it!
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April 2024 by AC AUTO
Pleasant staff and well run.
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October 2023 by Barbara DePalmer
Expensive...but quality items
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October 2023 by Heather Fink
So pleased with the selection of strollers and car seats. The manager Sarah was so patient and knowledgeable and really spent a lot of time with us today. My friend and I will be coming back :)
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August 2023 by Brad Zapenas
This is a wonderful store - everyone is very friendly and helpful. I did want to give a shout out to the GM Krista who went above and beyond to help us with a return and ensured she stayed in contact with us until we saw the refund. There was an issue the corporate customer service team was having, so going to the store level and working with Krista made the difference and we appreciated that!
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July 2023 by Jamie Minton
Terrible customer service once you purchase items. I opened a credit card with them and they charged the wrong credit card on file resulting in no rewards which was the whole reason I opened a card with them. Everytime you speak to someone you get a different answer and they wont stand behind any of them.
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June 2023 by Kiki Kin
Excellent service & beautiful stuff all around! I’ve visited several times now and multiple members of staff have provided a fabulous experience. I was really overwhelmed as a soon to be new mom but this store put me at ease. It is the BEST place because they have it all & know about it all. I came thinking maybe I’d just buy a crib, but am taking care of my entire nursery, my car seat, & my stroller because they were so knowledgeable and genuinely helpful. They truly wanna help me find the right choices for me.
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April 2023 by Harry Bullivant
Cannot meet delivery times advertised at order, even post-pandemic in 2022. One product v late, another damaged on arrival with no sign of replacement.
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February 2023 by Omar Karim
Lovely store with helpful salespeople. Would go a long way if management could fix their our of orders restrooms. Been that way for months.
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December 2022 by Erin McMahon
BEWARE BEWARE BEWAREIf I could give 0 stars I would!!! I am BEYOND outraged with Pottery Barn Kids Lynnfield AND corporate!!! If you are thinking of ordering your baby’s furniture from here, please take a moment to read my story and look elsewhere for your own sanity. I will do my best to keep this HORRIBLE experience as brief as I can. My husband and I ordered our baby’s furniture, The Larkin Collection, back in mid MARCH and paid in full. I was 10 weeks pregnant. We are STILL TO THIS DAY waiting on our furniture and my baby is over 2 MONTHS OLD!!!!The Backstory: We were initially told our furniture would be delivered in mid June. We lived in Portsmouth, New Hampshire at the time and that was perfect timing for us to get his room cleared out and ready. My husband found out in June he was getting transferred for his work to North Carolina in mid August. We immediately called Pottery Barn Kids Lynnfield to inform them of the move and they said they could deliver the crib and the rest (dresser with changing table top, the nursing glider/recliner, nightstand & conversion kit) could be redirected from the Boston hub to the Hickory, North Carolina hub as it had not left the warehouse in Wisconsin yet.Closer to the due date with no word of our furniture delivery we contacted the company to find out what was going on and found out Pottery Barn Kids in Lynnfield put a note in their system about our move but never updated our address to actually reroute the furniture. For months we have been in contact with NUMEROUS people at Pottery Barn customer service/shipping/etc. with NO resolution as to when we will receive our furniture. For the last 10 weeks I have had to pace around my house bouncing my baby to sleep day and night while recovering from a c-section and having tendinitis!! We have to use our crib upstairs (the only item we have) as the upstairs changing table because we need the pack n play downstairs during the day for naps and diaper changes.Apparently, our furniture has been sitting in storage in the Boston hub for who knows how long. The last person we were in contact with said our order in their system is a mess with notes everywhere and was hard to follow. SO WHEN WILL WE GET OUR FURNITURE?!?!?! We STILL don’t know. At 3:30am this morning while I was pacing bouncing my baby back to sleep after a feeding, miserably tired and sobbing in anger and frustration that I cannot sit comfortably and rock him back to sleep in my nursing glider that is just sitting in storage in Boston is BEYOND maddening. So in my exhausted and furious state this morning I decided it’s time to share my story to warn other expecting parents of the complete disconnect and lack of care Pottery Barn Kids has for YOU as a customer!!There is so much more to this story, including being charged for two crib mattresses instead of one, who would ever need two?!?…. If anyone from PB cares at all to help us you can contact PBK in Durham, NC as they are the only people in the company that seem to try and help us, but unfortunately it is a shipping/customer service issue and is beyond their control.
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September 2022 by JEN R
I spent over 6k in June for my new born and they said the order should be arrived by July 9th .My baby already arrived and now its delaying until October 2022. I called the store for help and they kept promising someone will call me back let me know what happened to my order and for weeks no one return my call. Finally, I called the store and one of the associate said I cant help you please call customer service. I spent so much money and now I received this kind of service from them. So anyway, finally I got to someone on the phone to help and setup a delivery date but they never showed up to delivery my stuffs. Now making me want to cancel everything and go somewhere else. Pottery is really bad please don't spend money with them.
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September 2022 by Oshadha Ranasingha
High quality green guard gold certified furniture…
