F.W. Webb Company in Malden is a one-stop shop for top-quality plumbing, heating, and HVAC supplies for residential and commercial projects. It positions itself as an alternative to big box stores, offering a wide selection of products and local expertise for plumbers and heating contractors. The store carries a lot of inventory for any plumbing or heating project, including specific items that can be hard to find elsewhere. Customers report that the prices are surprisingly reasonable and the return policy is great. The business aims to keep projects running smoothly with fast and reliable delivery from its local fleet. Reviews highlight excellent customer service from knowledgeable and friendly staff who provide expert advice, recommend the right products, and go above and beyond to help locate specific items. Staff members are noted for their fantastic attitude, professionalism, incredible follow-through, and prompt communication, which saves customers time and energy. However, the store closes early on weekdays, which can be challenging for private parties or smaller operations needing after-hours service. Additionally, the checkout process can be lengthy with lines, and you will not get much store help on the aisles as staff are occupied. Despite these drawbacks, the store is recommended for its wide selection, reasonable prices, and strong, professional customer service.
This store is great. Lot of inventory, excellent customer service. John was super went above and beyond to help me find a part that we need it. I recommend the store
February 2021
If home depo and lowes don't carry it. FW Webb is your place
August 2020
They had just what I needed. Visit was quick, employees were polite.
