F.W. Webb Company in Malden is a one-stop shop for top-quality plumbing, heating, and HVAC supplies for residential and commercial projects. It positions itself as an alternative to big box stores, offering a wide selection of products and local expertise for plumbers and heating contractors. The store carries a lot of inventory for any plumbing or heating project, including specific items that can be hard to find elsewhere. Customers report that the prices are surprisingly reasonable and the return policy is great. The business aims to keep projects running smoothly with fast and reliable delivery from its local fleet. Reviews highlight excellent customer service from knowledgeable and friendly staff who provide expert advice, recommend the right products, and go above and beyond to help locate specific items. Staff members are noted for their fantastic attitude, professionalism, incredible follow-through, and prompt communication, which saves customers time and energy. However, the store closes early on weekdays, which can be challenging for private parties or smaller operations needing after-hours service. Additionally, the checkout process can be lengthy with lines, and you will not get much store help on the aisles as staff are occupied. Despite these drawbacks, the store is recommended for its wide selection, reasonable prices, and strong, professional customer service.
I always enjoy going to the Malden Webb the employees are great but Trisha at the counter she always goes above and beyond customer service. Very polite and respectful and always friendly, i highly recommend all plumbers shop at Malden Webb great service.
September 2025
F.W. Webb has always had my back on any and every situation! The counter has always been leading in the right direction to get the job done. The counter is absolutely great, super Friendly Tylor,Ethan,Shawn,Chris are incredible
June 2025
Thank you! Amazing service and such kind people! Lauren helped me with a last minute plumbing replacement item. She went above and beyond to help accommodate my requests and get what I needed fast and efficiently. She was a gem and so kind! I highly recommend F.W. Webb and Lauren—she deserves a raise and/or promotion... read full comment
