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March 2024 by Ushama Saneel
Staffa are Super friendly and they know what they are doing.The best USPS I have ever been to.
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February 2024 by Shannon Goodwin
So I had a package that was delivered to the post office and someone picked it up who was not related to me and not family and it says an individual has picked it up please cheack people’s ids pleas
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January 2024 by Ben Robotics
Quick service and friendly staff. Can be busy and packed with people around the holidays and there never seems to more than one or two people working the counter.
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January 2024 by Ken Q
The self serv kiosk is a great idea but this particular one doesn’t like to print my label. Get a scanner that works please. Geesh
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January 2024 by Mona Salem
Manager and team are great!
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December 2023 by Mike B
I must say the post master at this post office is the most polite post master I’ve met and he actually cares about his job and about you getting your mail he actually took the time out of his day to come to my apartment complex to show me where a package was..I could t believe it.. hanks again to the post master of Mansfield keep up the hard work
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October 2023 by Zinnia James
Was met by horrible attitudes from moment I walked in the door. The woman assisting me was incredibly rude, and acted like I was stupid for asking questions while applying for my passport for the first time. She made me feel as though I was an inconvenience rather than a costumer. Along with this, I watched her demeanor change as she talked to the older woman who was next in line. My younger age is not an excuse for your professionalism fly out the window. I am incredibly frustrated by this situation, and I regret going to this branch for the handling of such an important document.
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June 2023 by Toma's
?- (six months and still no passport)The USPS passport process agency has not sent my passport after six months. Emails and calls fall upon polite but ignorant deaf ears. Probably BEST to get your passport processed in an embassy in a foreign country as there is more respect for laws and statutes to process your passport quickly.The USPS and Sec State Office in US are most polite but no passport after six months. US SEC State has failed to deliver after payment, Emails & calls.The USPS workers are all Five Star⭐⭐⭐⭐⭐ always but not passport processing.Our Mansfield USPS is awesome but Sec State passport process agency is polite but off as they violate their own statutes and rules for USA citizens.
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April 2023 by Arif Ali
I completely agree with some of the negative reviews here.The staff in this USPS office is not at all friendly.Also, since some of them are racist too.
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February 2023 by Emily Penney
They won’t even answer the phones and refund me for a $300 package they delivered to the wrong house.
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October 2022 by M Langer
If I could give a negative star, I would. I was helped by Barbara. I don't mail things very often so I really needed some guidance on how to mail a letter with a return envelope and I asked what envelope I should use and what method of mail she would recommend. She just shrugged me off and said nonchalantly " I don't know, we aren't a packaging company we're a shipping company" and stared at me blankly. So I just walked off...she offered zero guidance and made no effort to help. I really don't understand why they put people like this in a service role at front desk who can't fulfill the most basic and fundamental requirements of their job description. It's so frustrating for people. Her gross negligence of her job duties was so ridiculous that another client felt bad and stepped out of line to essentially do her job and help me - told me the process, what envelope to use, approximate cost, shipping method, etc etc. Thank you random stranger from New Jersey.
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October 2022 by Erica Chase
Barbara is probably one of the most miserable people that I have interacted with that works in customer service. She is extremely rude, unhelpful, slow moving, and lacks any sense of how to communicate with people. She is not a good reflection of the town of Mansfield. Previous reviews of her are also consistent with my impression.
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August 2022 by Think Smart
My package was discarded from the post office because the seller didn’t pay forwarding fee to my new adress 10 minutes down the road. The couldn’t hold my package for a few days or just deliver it to my previous address but they had to discard it. Just horrible decision making
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February 2022 by Jeffrey Leverone
My mail hasn't been delivered in over a week, I never put it on hold. I called the number at the post office several times, no one ever answers.
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June 2021 by Steven Colantonio
They may be good as a regular post office but they are HORRIBLE with package deliveries because they are also an Amazon hub.I had a package that went through my local post office, but instead of my holding it there and delivering it on a Monday, it went to this Amazon hub and went out for a delivery on a Sunday. Because of this my apartment complex was closed so there wasn’t access to our package room....BUT we have mail boxes (small package) and parcel lockers....they didn’t deliver anywhere!!!I got a message saying it was held at the Mansfield Hub “at customer request” ...This is their biggest fault, they say they tried a delivery and then blame it on the customer...when you call the post office the desk lady (as mentioned in previous posts) is short with you, has an attitude. I understand being a hub makes things difficult but don’t blame us you can’t handle the extra responsibility.She told me it would arrive in two days, but it hasn’t arrived and no tracking update has been available it still says held by customer request and now I have to drive 3 towns over in hopes it’s there
