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July 2023 by Alison Rose
Usually I have a great experience here but today I walked in to get my hair color and was greeted with a “hello” at the door. The rest of my time there while I was running around the girl working never asked if I need help and was sitting down behind the register. I was about to go to the register to buy my things but decided to look at the clearance really quick and the girl working said “are you done?” Which I thought was super rude. When I was actually being rung out she wasn’t very friendly and was trying to press buttons for me on the pin pad. This was 7/12 at around 7 pm.
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June 2023 by Mary Ann Morsch
I had a great experience going in there, I was greeted right away, I was helped right away. The gentleman in there was helpful, and Haley was so knowledgeable and friendly, and we had such a long conversation which was needed ? good job you all.
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May 2023 by Jenna A.
I work in customer service so I understand how exhausting it is to make it through the last few minutes of your shift but when a customer tries to go in 17 minutes before closing and the staff member locks the door and runs away when you're on the way in? I KNEW WHAT I NEEDED AND WOULD HAVE BEEN OUT IN 3 MINUTES! I will be calling and speaking to the manager about this in the morning. In my business, if we locked the door even a minute before close we would be fired on the spot! I DROVE A HALF HOUR TO GET THERE! NOT COOL!
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May 2023 by Will F.
I purchased an Andis Outliner II razor for $99.44 from the Sallys Marlborough location today, 5/13/23.I returned home and opened the box, and I discovered the razor was clearly previously used. Gross! It also had scratches all over it and did not work out of the box.I called the Sallys store only 1 hour after my purchase and asked them to exchange the clippers for a new one, and I was told "all sales final," no refunds or exchanges, and I was refused an exchange. After getting off the phone with Sallys, I checked Sallys website, which states Sallys has a "love it or return it garuntee." I then decided to call Sallys corporate with this information, although I had low expectations I would get anywhere because I saw HUNDREDS of complaints about Sallys online the same as mine that says Sallys sells defective items then turns around and says oops sorry! No refunds! so I already knew the deal.I called corporate, and unsurprisingly, a Sallys representative refused to help. I was told to blame the manufacturer of the razor and to call them to see if they can help (yea right). I was also told that the "love it or return it garuntee," excludes electronics in the fine print.The Sallys representative also said Sallys only accepts a return of a defective item if the box is unopened with the receipt. How are you supposed to know if an item is defective without opening the box???? Are you supposed to xray the box and examine the item in a TSA scanner first??? This is, of course, a catch 22. You can only discover an item is broken by opening the box and once the box is open then Sallys won't accept returns anyway for having an open box. I'm sure the Sallys lawyers who wrote these gutter slug, circular logic policies are laughing in a dungeon somewhere.I made sure to tell the Sallys representative at corporate that selling a defective product is not legal in Massachusetts and is an exception to the all sales final policies, but the representative who sounded to be from India was seemingly uninterested in the laws of another country. Plus, I'm sure he's not paid enough to deal with Sallys crap either and can't do anything even if he wanted to.I called once more to corporate to try to get someone else. I got another guy who also sounded to be from India, who sounded half asleep and disinterested as well, and I gave up dealing with Sallys directly.I called my credit card company to reverse the charges because I'll be damned if I let a shitbox store like Sallys keep my hard earned money. I will file a Better Business Bureau complaint, and I'll make sure to notify the attorney general!Stay far away! Buy on Amazon!
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November 2022 by Joann Costantino
I have been waiting for 10 mins now since online and the hours on the door clearly says the store opens at 10a. It is 1020a and the door is locked! Did the hours change and just hasn’t been updated! Very Poor service!
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September 2022 by Sherley Pagan Figueroa
Very upsetting shopping experience for my mom. She has a service animal and was asked to leave the building immediately upon entrance. When my mother explained the animal was a service animal, the staff demanded proof even though Massachusetts law does not require people with disabilities to hold such proof as of today 9/17/22. Apparently they couldn’t allow my moms service dog due to the manager being allergic and yet there was no sign on the door AND THE MANAGER WAS NOT EVEN THERE. This was extremely upsetting and very discriminating towards a person with a disability. If I could give negative stars I would… I don’t understand how people can be like this.
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July 2022 by Natalia Dorogi
I had a really great experience at Sally's! Hailey and MacKenzie were incredibly helpful and could not recommend more!! I usually do not write reviews but I wanted to share how helpful they were, it meant a lot to me
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March 2022 by Sarah Daniels
Disgusted with todays shopping experience. I shop here weekly for braid hair for my daughter and have never had a problem until today. Today I was told there is a limit on hair purchase that isn’t even enough for a full head of box braids. I was told I couldn’t purchase 5 packs of the same color by someone who clearly is clueless on hair products and especially black hair products. The best part is that they have signs celebrating black history month in the store and refuse to properly sell ethnic hair products. 25 years of shopping here and being a stylist and I am being talked down to by someone who shouldn’t be selling hair products at all. I called multiple locations and there is no hair limit! Imagine being a beauty supply store that prevents you from buying their products!
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November 2021 by Patricia
The staff is very friendly, helpful and patientThey answered all my questions.
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May 2021 by M V.
thank you to Alissa (sp?) who helped me so much when I came in with a hair color issue. She was pleasant, knowledgeable and professional. A great asset to your store.
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November 2020 by Omaira Perez
People that don't know about hair products like bleach etc shouldn't be working there. I went and asked for help instead I messed up my hair with the wrong products.
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July 2020 by Clari Bonilla
(Translated by Google) Excellent customer service.(Original)Excelente servicio al cliente.
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June 2020 by Matt S
My partner and I recently paid a visit to Sally Beauty in Marlborough, MA (store #1863). We stopped in to fix a hair color gone wrong. We were assisted by Lia. Lia was amazing! She was very patient, knowledgeable and helpful. She walked us through the products we needed and told us exactly what to do to fix the color. Lia is the type of professional that makes shopping experiences enjoyable. I hope she is recognized for her good work. Sales associates can learn a lot from her.
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June 2020 by Doreen Mabethiene
the staff are amazing... so helpful and attentive. They will offer you amazing advice on products based on what you are asking. I keep driving miles away from my area to this particular Sally's beauty. You are simply the best ? ❤
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June 2019 by todd s.
Consistent 5-star level of customer service at all locations across the board, however a very limited assortment of brand availability / high caliber product lines. In addition - the loyalty program offers little to no perks, and they do not accept Apple Pay.