Eastern Bank is praised for its quick and effective service, especially in handling fraud cases. Customers appreciate the promptness in addressing issues, such as closing compromised accounts and issuing new cards on the same day. Although one customer had a misunderstanding about notarization services, the kindness of the Assistant Branch Manager helped resolve the situation. Additionally, staff like Michelle are recognized for their professionalism and approachability, contributing to a positive banking experience.
Have a HELOC here; great staff made the process easy.
July 2025
Someone was trying to commit fraud on my account, they caught it, closed it (the card) and had me up and running with a new card the same day:) #Blessed
January 2025
very good attention, too friendly young Kyle Mclaughlin the best
