Petco

Most Recent Comments

• July 2025 by Diana T
  Poor guidance and inconsistent advice 😒😒
  
  A week ago, I visited Petco looking for guidance to start a small aquarium with tetra GloFish. I specifically asked if a 5-gallon tank would be appropriate for 4 tetra GloFish, and the staff assured me that it was. I trusted their recommendation, purchased the tank and all the necessary accessories, and spent a week properly conditioning the water.
  
  Today, I returned with the intention of buying the fish, but to my surprise, I was told that the tank is too small for GloFish and they refused to sell them to me. It was extremely frustrating to receive completely contradictory information from the same store. I invested time, money, and effort following their guidance, only to now be told that it’s not suitable.
  
  I understand that animals need a healthy environment, and I fully support their wellbeing. However, the advice given should be consistent from the beginning. As a first-time aquarium owner, I expected clear and responsible guidance. Unfortunately, this experience left me disappointed and confused.
• June 2025 by Madison Miller
  I had such a pleasant experience at my dog’s appointment today! He needed annual vaccines. Everything was fast and easy and the cost was amazing compared to most vet offices. All staff members were friendly and helpful as well. I will definitely be coming back!
• June 2025 by Fernando Colon
  I go here for everything my cat needs, love their points program.
• June 2025 by Miryan Ruiz
  Terrible service! Literally the employees stole my cats order and then tried to say they cancelled it because they didn’t have the items in stock which was a lie. They refuse to help me and made me call customer services which indeed did, and they did a better job in helping me then what the employee in the store did. On top of that customer services did inform me that my order was never cancelled and mostly likely it was an error on their end which I think is unacceptable and not true. For me to be a loyal customer and have your employees stealing my cats food that I paid for and then lying saying it was cancel shame on y’all. You need to do better in hiring people who actually enjoy their job and aren’t so miserable that the moment you walk in and have a question they are so passive aggressive and refuse to help you and have all types of attitudes and telling you to call customer service is unacceptable. Do Better Petco!
• May 2025 by Taylor Lee
  Do not take your dog to get groomed here. The grooming manager is extremely rude and they are unqualified and inexperienced.
• May 2025 by Ewald Fedna
  Cause someone trained my dog there she is great
• May 2025 by shahnawaz shaikh
  Exceptional service at Petco! I visited last weekend to shop for Bella, a pup I’m helping to raise as a service dog. Honestly, I walked in knowing almost nothing about dogs, but the team went above and beyond to guide me step by step. They helped me find everything I needed to make sure Bella is healthy, happy, and well cared for. The staff was incredibly knowledgeable, patient, and kind. The level of service I received was truly next level. Thank you, Petco, for making the process so easy and enjoyable!
• August 2024 by Maria Olivia Pozzolo Pedro
  A good and affordable place for your pet to get vaccines.
• August 2024 by Kathy Katerman
  Awful! Grooming manager Danielle Correnti is awful. Rude. Unprofessional. And doesn’t want new customers. Said I need proof of rabies before grooming. That’s reasonable, so I got that. Asks when I walk in for 1st scheduled appointment what medical conditions, I tell minor heart murmur. “Oh no can’t groom dog till we get letter from vet on stationary that it’s low grade and he’s safe to groom.” I left and a week later got that letter . Made a second appointment. I come with letter. She says not good enough because it says low grade and not a grade number. At the store I call my vet, vet sends actual vet records and it says he is a grade 2 of 6., with date and vets name and clinic. Mgr won’t take that because it’s not on the SAME PIECE OF PAPER. Wants it re-typed on first letter. What?! SHE IS A DISGRACE TO YOUR COMPANY AND SHOULD BE FIRED. I will never use Petco and telling others! She had it out for me from the start. She was going to make it as difficult as possible and then I followed everything she wanted and still not good enough because info on 2 separate pages. Called corporate to be connected to her manager. They won’t connect me. It’s not their policy. But they will file a complaint to the manager with no guarantees of a return call to me. But the manager is the one I’m complaining about. Makes no sense. Doesn’t corporate Petco care what it’s managers are doing?. Who is policing them? Petco reputation in general is at stake.
• August 2024 by Geo Primo
  Just passed through on my way to Wegmans but the AC was pumping and everyone seemed happy
• July 2024 by Roberto da Silva
  The service at your store is terrible...people are rude...I just left there and an employee...a girl with glasses...at the register...I went to pick up a delivery for customer Brooke Bouden...she threw it from a huge distance inside the cart... a lack of education...
• July 2024 by Diego Andres Ladino
  Store is supposed to be open at 9am yet I'm still outside the store. Disappointed they didn't change anything on Google maps.
• July 2024 by Carlos Yepes
  Highly recommended to buy pet clothes, they have a lot of variety in everything, toys, food and the prices are reasonable, I love this place
• July 2024 by Georgina Carias
  Rude employees, dirty store, rows of expired food. Very unhelpful people
• July 2024 by Loretta jackson
  The manger that was on duty as well as an associate from Vetco were very rude and unhelpful. I came in the store right before closing to buy my dog food and when returning to register I was told it was closed. There was no announcement as well as there were other customers still walking the store as I and no store associates walking around to help. Instead of allowing me to buy the food he continued to walk to back with his counted till. I then asked to speak to the store manager he proceed to tell me he can’t give out that information. I then asked for the district manager. He said “I can’t give out that information” and shut and locked the door on my face. A Vetco associate proceeded to walk out and I asked for the mangers name. She yelled back “YEA WE’RE CLOSED.” I said I was a customer. She said “ not anymore we are closed it’s not his fault”. Very rude and unhelpful when I’ve been a customer for years and only shop my pet needs with Petco. I will start to think of other options since the customer service is so bad.