CVS on Main Street in Melrose is highly praised for its friendly and helpful staff. Customers consistently note the warm interactions with employees, both in the store and at the pharmacy. The pharmacy staff is recognized for their attentiveness and willingness to address questions, creating a welcoming atmosphere. Many appreciate the personal touch, with employees engaging in friendly chit-chat, making visits enjoyable. However, some customers have encountered issues with the CVS app, finding it disconnected from the pharmacy services. Problems with medication refills through the app have led to frustration, as calls to the pharmacy can involve long wait times. Despite these challenges, the overall experience at this CVS remains positive, with many preferring it over other locations due to the better layout, customer service, and a more pleasant shopping environment. The store also features a good selection of candy and maintains a policy of keeping customer phone numbers on record for convenience. While there may be parking difficulties in the downtown area, the exceptional service and community feel make this CVS a favored choice for many.
I came back the 3rd time today to pick up my script. The gentlemen- I think is the pharmacist went out of his way to actually help to process my script. The previous 2 visit the lady pharmacist keep saying it is not here and tell them to send it again. He was very kind and extremely helpful..a true customer service.
May 2026
Great to work with and always helpful. Prescription processing has improved immensely
March 2026
Store was clean. Staff helpful. Found what I needed.
