Hugo's Melrose Appliance is a family-owned appliance store in Melrose, MA, serving customers for over 74 years. It is an appliance specialist for home appliances, offering everything from washers and dryers to refrigerators, air conditioners, and more. The store provides financing, delivery, and installation. Customers report a great experience from start to finish, highly recommending Hugo's for any appliance purchase. Reviews consistently praise the excellent and outstanding customer service. The staff is described as friendly, knowledgeable, and committed, with specific mentions of them going above and beyond to troubleshoot issues and resolve problems quickly, even having new appliances delivered and installed within 48 hours when necessary. The delivery and installation crews are noted as fast, friendly, efficient, and professional, capable of handling challenging situations like navigating tight stairwells. Shoppers find the prices very good and competitive, with many stating there is no reason to shop anywhere else. The store is recognized for having the best prices and service in New England, offering a great reason to shop local.
I purchased a GE washing machine at Hugo’s. Although I went in knowing what I wanted, it was a very fast, straight forward and painless transaction. We were given a great price, (in comparison to other appliance stores) as well as super fast and efficient delivery! Thank you!
July 2025
Good folks. Competitive prices. Support local businesses and make your next appliance purchase here.
June 2025
Had a broken dishwasher….called at 9AM, new one installed by 3PM….this place is the best. Can’t recommend enough.
