Hugo's Melrose Appliance is a family-owned appliance store in Melrose, MA, serving customers for over 74 years. It is an appliance specialist for home appliances, offering everything from washers and dryers to refrigerators, air conditioners, and more. The store provides financing, delivery, and installation. Customers report a great experience from start to finish, highly recommending Hugo's for any appliance purchase. Reviews consistently praise the excellent and outstanding customer service. The staff is described as friendly, knowledgeable, and committed, with specific mentions of them going above and beyond to troubleshoot issues and resolve problems quickly, even having new appliances delivered and installed within 48 hours when necessary. The delivery and installation crews are noted as fast, friendly, efficient, and professional, capable of handling challenging situations like navigating tight stairwells. Shoppers find the prices very good and competitive, with many stating there is no reason to shop anywhere else. The store is recognized for having the best prices and service in New England, offering a great reason to shop local.
Excellent service as always. My refrigerator wasn’t working for the 2nd time in 5 years so I knew I had to replace it.I went there on Saturday and it was delivered on Tuesday!!! The delivery people were excellent and within half hour I had a new refrigerator!!
July 2026
Delivery and installation were exactly as I wanted—thank you.
May 2026
Today I was please with Mohammed and his helper. They do a good job. Thank you.
