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May 2024 by Alice Symmes
When we arrived and completed the check in on the kiosk, it let us know that it could be up to an hours wait because we did not make an appointment. It turned out to be far less of a wait, so be patient or better yet, make an appointment.
The person in the lab this morning was Glory, and I am happy to say that she made it a GLORIOUS experience! Yes, I know that I am a dork and you should know that is a badge of honor for me.
Thank you Glory. You made our experience a less anxious one for my daughter with your kindness.
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May 2024 by Natalia Aguiar
Hated this place. Always the worst customer service. Always someone very rude. Today I saw Glory and she was amazing. Extremely nice and caring. Great experience with her today. Thank you
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April 2024 by G B
I made an appointment and checked in on time using the kiosk. I wait and 15 minutes later staff comes out and tells me the system is down and when I express my frustration the woman gets her ire up at me, which is terribly unprofessional. She’s unable to tell me when I will be taken or whether I should wait. I give it 5 more minutes and then walk out. I won’t be back to this location if they offered me a free lunch- it’s that bad.
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February 2024 by Page Miller
Excellent experience. Streamline process from online test purchase, scheduling appointment, prompt texts with instructions. This site was easy to get to location was easy to find in the building. Taken a few minutes even before my appointment Tammy was excellent very experienced nurse hardly felt the needle at all. Great personality and easy to talk to made it a calming experience. Would definitely go to this location again.
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January 2024 by John Georges
Great people and excellent Service. I even got out of 15 minutes early. I could not ask for more.
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January 2024 by John G.
Excellent service, nice people, on time. I got out fifteen minutes early. I could not have asked for more.
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December 2023 by ADM
Worst lab I have ever been to. Unfortunately I’ve had the displeasure of having to go here several times. The staff are rude and unprofessional and the place is a mess. Not sure how a lab that handles bodily fluids is allowed to run this way, by the disgustingly unprofessional staff that run it. Do yourself a favor and go anywhere but here. Seriously.
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October 2023 by Christine Sheridan
Technicians are extremely friendly, area always clean love going to this Quest
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August 2023 by Jim R.
My mother's RN at Umass medical coagulation clinic ordered some blood tests. The test location was Quest, 91 Water St. Milford, MA. I looked at their scheduling tool on line and was not able to make an appointment. Their online scheduling system does not work. I pre visited the lab to see if walk ins were available. They were, but highly discouraged by notifications on line and in person. I brought my 95 year old mother there for the visit. After a kiosk check in, we were asked if we had an order for the required tests, hard copy paper. I told them we were sent there by the coagulation clinic and they sent that paperwork. We left Quest. I checked with the coag clinic, The paperwork was faxed over on August 1, our visit was Aug 9. If there is an internal system at Quest to track these documents it is not working. We wasted our time. The patient is clearly not looked at as a customer at Quest.
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May 2023 by Irma DeOliveira
The worst experience I have ever had! I have been there twice, as a walk in since next appointment is not within a couple of days. The lady was extremely rude! I was the ONLY person there, and she would not attend to me. Never going back to this place again!
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May 2023 by Ana Moreira
Staff they are so rude I only want to drop of a spell cement they freaking make me wait 15 minutes with a specimen is supposed to be 24 hours in a refrigerator. I tell them I’m just there to drop off and they say you need to make an appointment and sit and wait will take it when we have a minute so freaking rude. I wish they have a new staff they’re more pleasant because he doesn’t feel you’re very welcome at all. Unbelievable they let people like that working. And places like that with children and adults disgusting.
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July 2022 by h c
I will NEVER go to this location or any quest location again for that matter
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January 2022 by Andrea R.
My daughter needed bloodwork because of a medication change. I saw online that this lab was open on New Year's Eve day, so we went there and they were actually closed, even though the corporation phone message says "our labs are open for your needs". It also said an appointment is preferred, so I figured that was my mistake, being Covid and all, maybe they had no one to staff and had to close. I made an appointment, after careful consideration of my daughter's and our own schedule. I got 3 texts an email with reminders and information. We show up and they are closed due to a sewer issue. We couldn't have gotten a phone call? So frustrating! The doctor uses Quest, otherwise, I wouldn't go to any Quest again.
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January 2022 by Dana Tubman
Awful experience. My daughter had an appointment and we waited over an hour, with others who came in after us being taken ahead of us. When we questioned it, we were told us they didn't have record of our appointment. (I received a text confirmation an hour ahead of time and had made it almost a week in advance!) Will never go back there again.
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October 2021 by Brian Timmons
Text check-in doesn't work. I checked in via text and the response text was wait anywhere and we will text you when ready. Well 1 minute after my appointment time I get a text saying I am late and schedule a new appointment. Supposedly your supposed to check-in at kiosk at the front desk.Also the technician arrived late
