Lush Cosmetics Natick provides a warm and welcoming experience with a team that is consistently described as lovely, attentive, informative, kind, patient, and wonderful. Staff members are friendly, knowledgeable, and helpful, expertly guiding customers through the beautiful and fragrant selection of fresh, handmade, cruelty-free, and vegetarian products. The team works with genuine care and teamwork, ensuring every visit is positive. Reviews highlight the staff's exceptional patience and ability to create a joyful atmosphere for all customers, including families with children. Employees are accommodating and go above and beyond, thoroughly checking stock to find exact products and carefully preparing items like cut soaps for gifts. The manager leads an amazing team that turns shopping into a fantastic, stress-free experience. The products themselves, such as the fantastic bath bombs and face scrubs, receive high praise. Customers appreciate that the business focuses on ethical practices, including packaging-free options and a container recycling program that offers a discount. The location is noted for its great products, warm atmosphere, and genuine care, making it a highly recommended destination.
Had one of the best Lush experiences at Natick, everyone was so lovely, attentive and informative. Bobby the manager was so wonderful and even did a hand massage demo to show me the massage bars and I should’ve tipped him for that tbh, top tier. Can’t wait to come back to this location <3
July 2025
Coakley (they/ them)and Jayde (she/ her) helped me so much. even throughly looked through there back stock to make sure I got EXACTLY what I needed (I’m picky and was looking for certain products). They were superstars, the rest of the associates that day were also helping out several other shoppers in there.
July 2025
I met the nicest girls at Lush Natick. I needed some soaps to be cut out to specifications as part of some small gift bags I am putting together. They were so accommodating with respect to my preferences and really made sure the gifts were to my liking. I am so glad. A big thanks to them!
