Lush Cosmetics Natick provides a warm and welcoming experience with a team that is consistently described as lovely, attentive, informative, kind, patient, and wonderful. Staff members are friendly, knowledgeable, and helpful, expertly guiding customers through the beautiful and fragrant selection of fresh, handmade, cruelty-free, and vegetarian products. The team works with genuine care and teamwork, ensuring every visit is positive. Reviews highlight the staff's exceptional patience and ability to create a joyful atmosphere for all customers, including families with children. Employees are accommodating and go above and beyond, thoroughly checking stock to find exact products and carefully preparing items like cut soaps for gifts. The manager leads an amazing team that turns shopping into a fantastic, stress-free experience. The products themselves, such as the fantastic bath bombs and face scrubs, receive high praise. Customers appreciate that the business focuses on ethical practices, including packaging-free options and a container recycling program that offers a discount. The location is noted for its great products, warm atmosphere, and genuine care, making it a highly recommended destination.
Shy was incredibly helpful, I’m so lost with skin care/ self care types things and they helped me make the perfect gift. They were very well informed about everything and make the process seamless.
June 2026
Went into lush and Olivia was super sweet and amazing! She really helped me find something that was perfect for my curly hair, smelled amazing and that i love! 100% recommend!
May 2026
Service was awesome! Olivia was very helpful and friendly
